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MTN Customer Care Thread - Phones (197) - Nairaland

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Re: MTN Customer Care Thread by CallmeKola(m): 11:52am On May 08, 2017
JideSM,
I just discovered that MTN no longer rolls over data. I have about 4GB on my parents line just sitting there waiting to expire, I resuscribed in hopes that it would add up, but it didn't.
What is this about?!
Re: MTN Customer Care Thread by Dam5reey(m): 1:14pm On May 08, 2017
nurez305:
JideSM

please help us do something at apapa road oyingbo, since morning, no internet service to connect system.

please it is very important for my business


kindly help us

You expect him to come online, with which Data.. MTN just bleep today, total nonsense
I thought it was location..
Re: MTN Customer Care Thread by Enkaynwa(f): 2:50pm On May 08, 2017
Good day Jide please deactivate 07037690183 and 07036164931 from magic voice.
Thanks
Re: MTN Customer Care Thread by JideSM: 11:45am On May 09, 2017
nurez305:
JideSM

please help us do something at apapa road oyingbo, since morning, no internet service to connect system.

please it is very important for my business


kindly help us

Hi nurez305, i sincerely apologize for the inconvenience caused by the disruption of internet service to some MTN subscribers yesterday. However, the issue has been generally resolved. Let me know if the issue persists. Regards
Re: MTN Customer Care Thread by JideSM: 12:13pm On May 09, 2017
CallmeKola:
JideSM,
I just discovered that MTN no longer rolls over data. I have about 4GB on my parents line just sitting there waiting to expire, I resuscribed in hopes that it would add up, but it didn't.
What is this about?!

Hi CallmeKola, so sorry to hear this. Please send the affected mobile number via PM to enable run a check. Regards
Re: MTN Customer Care Thread by JideSM: 12:51pm On May 09, 2017
Enkaynwa:
Good day Jide please deactivate 07037690183 and 07036164931 from magic voice.
Thanks


Hi Enkaynwa, please be informed that your request for deactivation has been completed. Regards
Re: MTN Customer Care Thread by JideSM: 12:55pm On May 09, 2017
Dam5reey:


You expect him to come online, with which Data.. MTN just bleep today, total nonsense
I thought it was location..

Hi Dam5reey, i'm truly sorry about yesterday's internet downtime which has now been resolved. Let me know if the issue persists. Regards
Re: MTN Customer Care Thread by Dam5reey(m): 2:52pm On May 09, 2017
JideSM:


Hi Dam5reey, i'm truly sorry about yesterday's internet downtime which has now been resolved. Let me know if the issue persists. Regards

Apologies does not return the money I lost, angry

1 Like

Re: MTN Customer Care Thread by nenergy(m): 7:47am On May 10, 2017
Please is it true that the happy hour data of N25/500mb on MTN pulse has been stop?
Re: MTN Customer Care Thread by JideSM: 8:51am On May 10, 2017
nenergy:
Please is it true that the happy hour data of N25/500mb on MTN pulse has been stop?

Hi nenergy, the MTN Pulse Happy hour data issue is currently being worked on by the support unit . Regards

1 Like

Re: MTN Customer Care Thread by ybalogs(m): 1:05pm On May 10, 2017
Just got this message again after Jidesm has helped cleared it. " Dear Customer, you have successfully subscribed to Mobile Magazine Weekly and 50.00 deducted from your account. Your service will be renewed on 2017-05-17. To cancel, text STOP MAG to 30801. Enjoy!"
I just finished thanking Jidesm in the thread I created yesterday and this happened again.
Re: MTN Customer Care Thread by feddy27: 1:14pm On May 10, 2017
JideSM,

Is mtn internet having a downtime? for 3days now, I can't browse

I even thought data was finished and subscribed yesterday, still same issues.

Pls confirm
Re: MTN Customer Care Thread by Nobody: 4:37pm On May 10, 2017
JideSM:


Hi nenergy, the MTN Pulse Happy hour data browsing is still available. Regards
It has stopped, for the past 2nites now I hv been browsing with my data even tho I subscribed for d nite plan and 25naira was deducted.

1 Like

Re: MTN Customer Care Thread by nenergy(m): 4:56pm On May 10, 2017
Nesso:

It has stopped, for the past 2nites now I hv been browsing with my data even tho I subscribed for d nite plan and 25naira was deducted.
Yes, it the complaints I heard that made me ask. If i try and get any ish, I'll switch to airtel N25/500mb
Re: MTN Customer Care Thread by undertaker007(m): 5:43pm On May 10, 2017
Thank you very much JideSM. I really appreciate you Sir.
Re: MTN Customer Care Thread by fibonacci2526: 10:18pm On May 10, 2017
CallmeKola:
JideSM,
I just discovered that MTN no longer rolls over data. I have about 4GB on my parents line just sitting there waiting to expire, I resuscribed in hopes that it would add up, but it didn't.
What is this about?!

This happened to me today too. My 3.5GB data will just go to waste as I still have Iver 26GB left from my old data sub. This is a criminal act and daylight robbery from MTN. Very bad.
Re: MTN Customer Care Thread by sumbo04: 1:24am On May 11, 2017
I subscribed for night plan and #25 was deducted from my acc. I av started browsing before i checked my normal monthly plan and all av been doing was deducted from my normal data plan and not the night data I purchased. 08037956202
Re: MTN Customer Care Thread by Dam5reey(m): 8:14am On May 11, 2017
Is MTN facing any challenge with Data, A text will go a long way instead of thinking my phone has issues...

I have data, I can only browse page, I can stream or download... What's this nonsense on top say I buy Data...

I missed yesterday matches due to this issue...
Re: MTN Customer Care Thread by Nobody: 9:16am On May 11, 2017
sumbo04:
I subscribed for night plan and #25 was deducted from my acc. I av started browsing before i checked my normal monthly plan and all av been doing was deducted from my normal data plan and not the night data I purchased. 08037956202
Same story here
They deducted from my monthly data instead of the night plan data
07033548895
Re: MTN Customer Care Thread by JideSM: 10:42am On May 11, 2017
ybalogs:
Just got this message again after Jidesm has helped cleared it. " Dear Customer, you have successfully subscribed to Mobile Magazine Weekly and 50.00 deducted from your account. Your service will be renewed on 2017-05-17. To cancel, text STOP MAG to 30801. Enjoy!"
I just finished thanking Jidesm in the thread I created yesterday and this happened again.

Hi ybalogs, i'm truly sorry that this happened. Please check your PM. Regards
Re: MTN Customer Care Thread by JideSM: 10:47am On May 11, 2017
feddy27:
JideSM,

Is mtn internet having a downtime? for 3days now, I can't browse

I even thought data was finished and subscribed yesterday, still same issues.

Pls confirm

Hi feddy27, i sincerely apologize for the inconvenience. Please provide your mobile number and also state your device type via PM to enable me look into this. Regards
Re: MTN Customer Care Thread by JideSM: 10:57am On May 11, 2017
sumbo04:
I subscribed for night plan and #25 was deducted from my acc. I av started browsing before i checked my normal monthly plan and all av been doing was deducted from my normal data plan and not the night data I purchased. 08037956202

Hi sumbo04, so sorry for the inconvenience. I'll contact you shortly. Regards
Re: MTN Customer Care Thread by JideSM: 10:58am On May 11, 2017
Ccanyanwu:

Same story here
They deducted from my monthly data instead of the night plan data
07033548895

Hi Ccanyanwu, apologies for the inconvenience. I'll contact you shortly. Regards
Re: MTN Customer Care Thread by JideSM: 11:05am On May 11, 2017
Nesso:

It has stopped, for the past 2nites now I hv been browsing with my data even tho I subscribed for d nite plan and 25naira was deducted.

Hi Nesso, i'm truly sorry this happened. Please send your mobile number via PM to enable me look into this. Regards
Re: MTN Customer Care Thread by JideSM: 12:26pm On May 11, 2017
Dam5reey:
Is MTN facing any challenge with Data, A text will go a long way instead of thinking my phone has issues...

I have data, I can only browse page, I can stream or download... What's this nonsense on top say I buy Data...

I missed yesterday matches due to this issue...

Hi Dam5reey, apologies for the inconvenience. Please provide your mobile number and also state your device type via PM to enable run a check. Regards
Re: MTN Customer Care Thread by Nobody: 12:39pm On May 11, 2017
JideSM:


Hi Nesso, i'm truly sorry this happened. Please send your mobile number via PM to enable me look into this. Regards
Don't knw how to pm, so here is my number 0813 731 7182. Tanx
Re: MTN Customer Care Thread by JideSM: 12:54pm On May 11, 2017
Nesso:

Don't knw how to pm, so here is my number 0813 731 7182. Tanx
I'll contact you shortly. Regards
Re: MTN Customer Care Thread by Nobody: 12:54pm On May 11, 2017
JideSM:

I'll contact you shortly. Regards
Cheers bro
Re: MTN Customer Care Thread by sumbo04: 1:19pm On May 11, 2017
I have been refunded and Settled. Thanks Jidesm. I'm glad.
Re: MTN Customer Care Thread by benob(m): 8:15pm On May 11, 2017
I am unable to subscribe for the mtn night plan, I keep getting 'Dear Customer, this service is available to only MTN pulse subscribers. Thank you!'
And I am on mtn pulse
Re: MTN Customer Care Thread by iamlammy(m): 8:38pm On May 11, 2017
This recent mtn night plan scam is alarming..and the rate at which mtn zaps data is shocked shocked shocked
Re: MTN Customer Care Thread by Nobody: 9:22pm On May 11, 2017
JideSM:


Hi Ccanyanwu, apologies for the inconvenience. I'll contact you shortly. Regards
Thanks. Got the credit refund.

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