₦airaland Forum

igbsam:
For the past 2days, your network has been so poor around Oja Oba/Abule Egba and Super Axis of Lagos. What's wrong ?

Hi gbsam, so sorry to hear this. Please send your mobile number and brief description of the network issue via PM to enable me forward to the technical team. Regards

dannydenzy:
I want to know if mtn pulse night plan is still working. I have been unsuccessful subscribing for the past 3 days. Keep saying your last command is not correct with 3 different SIM.

My apologies annydenzy, MTN Pulse night plan is working. Kindly send the affected mobile numbers via private message to enable me run a check. Regards

donlexph8:
please deactivate. d from laugh out loud. this is my number : 08067464651

Hi donlexph8, please be informed that your request has been completed. Regards

ritzyvic1:
Hello
I lost my phone sometime ago but have done sim retrieval. However there are some unsaved numbers that called me on a specific date that I need. Is it possible for MTN to help me get them?

Hi ritzyvic1, please note that you can ONLY access call records for dialed numbers not received calls. Simply text MYMTN to 5018, a link to download MyMTN app will be sent in as SMS to your phone. The app is also available on Apple store or Google play. Regards

mscheev02:
Please help me. My data ran out and I have been trying to resubscribe but it keeps telling me your previous request was not fully processed. What do I do

Hi mscheev02, apologies for the inconvenience. Kindly provide your mobile number and the data bundle you wish to activate to enable me assist. Regards

Kingzy4pep:
JideSM Good afternoon. Can you imagine what just happened to my line. I normally use 1.5gig for 1k and my auto renewal has been switched off ever since.
Presently I have SME data which I am using but only for me to buy airtime now and 2000naira was deducted. I called 180 and all they could tell me was that the did two months renewal for me.
This is the same line I normally have enough airtime on and nothing like auto renewal.
I don't know if it was someone triggered that it or it was you people's system. Why double subscription? Not even a month.
The phone number is 08061368519

Hi Kingzy4pep, so sorry that this happened. I'll provide feedback on this asap. Regards

I subscribed on my Mtn line(I still had a subscription) and I can't find the one I subscribed for on my line.Just the old subscription balance I can see.08144597773.Please,help me look this up.

Hello, Please I subscribed for 10GB, 5000 was deducted but no Data was given to me. I checked and the data balance is on 0.0MB. Here is my number ‭0806 789 9277‬ . Thank you.

hi, I subscribed for the mtn weekly plan of 500mb since last night, and my airtime was deducted, but the data wasn't given, kindly look into this. 09030063939

I subscribe for the 1.5gb data plan with #1000, My money was deducted but no data was given to me the number is 08068225501. Please help me check into that, Thanks in that regard

I also have the problem, money deducted, no data. And another issue, I can't seem to send sms to 131,it keeps saying failed. What could be the problem?

Mine is 5000 for 10gb, money taken but no data please help

Mine both 1k for 1.5gig and 500naira for 1gig. Dey took my money but am yet to see my data. 08034364686

laykman:
I subscribed on my Mtn line(I still had a subscription) and I can't find the one I subscribed for on my line.Just the old subscription balance I can see.08144597773.Please,help me look this up.

Hi laykman, so sorry for the inconvenience. I'm aware that all related data activation failure issues have been resolved. kindly confirm if your data bundle has been restored for further assistance. Regards

ChucksAnyanwu:
Hello, Please I subscribed for 10GB, 5000 was deducted but no Data was given to me. I checked and the data balance is on 0.0MB. Here is my number ‭0806 789 9277‬ . Thank you.

Hi ChucksAnyanwu, apologies for the inconvenience. I've been informed that all related data activation failure issues have been resolved. let me know if your data bundle has been restored in order to assist further. Regards

yurme:
hi, I subscribed for the mtn weekly plan of 500mb since last night, and my airtime was deducted, but the data wasn't given, kindly look into this. 09030063939

Hi yurme, so sorry that this happened. I'm aware that all related data activation failure issues have been resolved. Please confirm if your data bundle has been restored to enable me assist further. Regards

JideSM:
Hi laykman, so sorry for the inconvenience. I'm aware that all related data activation failure issues have been resolved. kindly confirm if your data bundle has been restored for further assistance. Regards

Well,I've been credited with my data.thanks

oloyeagbaakin:
I subscribe for the 1.5gb data plan with #1000, My money was deducted but no data was given to me the number is 08068225501. Please help me check into that, Thanks in that regard

Hi oloyeagbaakin, i'm truly sorry for the inconvenience. I wish to inform you that all all related data activation failure issues have been resolved by the support team. let me know if your data bundle has been restored in order to assist further. Regards

osigomu:
I also have the problem, money deducted, no data. And another issue, I can't seem to send sms to 131,it keeps saying failed. What could be the problem?

Hi osigomu, so sorry that this happened. I've been informed that all related data activation failure issues have been resolved. Please confirm if your data bundle has been restored to enable me assist further. You can also PM your mobile number. Regards

jesbu:
Mine is 5000 for 10gb, money taken but no data please help

Hi jesbu, i sincerely apologize for the inconvenience. I wish to inform you that all all related data activation failure issues have been resolved by the support team. let me know if your data bundle has been restored in order to assist further. You can also PM your mobile number. Regards

tobbiiqq:
Mine both 1k for 1.5gig and 500naira for 1gig. Dey took my money but am yet to see my data. 08034364686

Hi tobbiiqq, so sorry for the inconvenience. I'm aware that all related data activation failure issues have been resolved. kindly confirm if your data bundle has been restored for further assistance. Regards

JideSM:
Hi yurme, so sorry that this happened. I'm aware that all related data activation failure issues have been resolved. Please confirm if your data bundle has been restored to enable me assist further. Regards

no it hasn't. this is annoying. pls help me out

Hello I just want to enquire from u guys
If I have a 4G MTN SIM and I do pulse night browsing (I.e. 500MB), will the speed of the night browsing still be 4G

JideSM:
Hi jesbu, i sincerely apologize for the inconvenience. I wish to inform you that all all related data activation failure issues have been resolved by the support team. let me know if your data bundle has been restored in order to assist further. You can also PM your mobile number. Regards

Has been resolved thanks

Healer007:
Hello I just want to enquire from u guys
If I have a 4G MTN SIM and I do pulse night browsing (I.e. 500MB), will the speed of the night browsing still be 4G

Hi Healer007, yes please. Browsing speed is NOT determined by data bundle plan. However, you will also need a 4G enabled device. Regards

Hello,

Please i would like to ask how much will retrieval of my lost sim cost me?

Secondly, is there a plan that allows midnight calls?

JideSM:
Hi Healer007, yes please. Browsing speed is NOT determined by data bundle plan. However, you will also need a 4G enabled device. Regards

Thanks

JideSM:
Hi yurme, so sorry that this happened. I'm aware that all related data activation failure issues have been resolved. Please confirm if your data bundle has been restored to enable me assist further. Regards

I have been credited, thank you.

Hello good evening,

I upgraded my sim to 4g today, but still browsing on 3G. I use a 4g enabled phone, iPhone 6s to be exact. I already sent 4G to 131 and I got a message stating my sim and device are LTE ready.
But each time I try to turn 4G on; I get this message (see picture attached), and when I click on Enable 4G, I still get 3G.
What could be the problem?

want to know if mtn pulse night plan is still working. I was unsuccessful subscribing last night.

LolaO:
Hello good evening,

I upgraded my sim to 4g today, but still browsing on 3G. I use a 4g enabled phone, iPhone 6s to be exact. I already sent 4G to 131 and I got a message stating my sim and device are LTE ready.
But each time I try to turn 4G on; I get this message (see picture attached), and when I click on Enable 4G, I still get 3G.
What could be the problem?

Hi LolaO, so sorry for inconvenience. Please send your mobile number via private message to enable me run a check. Regards

chidoo4luv:
want to know if mtn pulse night plan is still working. I was unsuccessful subscribing last night.

Hi chidoo4luv, apologies for the inconvenience. Kindly provide your mobile number via PM to enable me look into this. Regards