samsard:

I use a laptop. (I use to use my phone)
A cheap Samsung earpiece, costs just 500 and which is probably knockoff.
If a sentence isn't clear? Probably listen further into the call and it'd become clearer as you get the context. Or use Google.
Just Chrome browser, FX sound, and Grammarly plus Ginger for grammar check.
There are no shortcuts like using apps to get AI transcripts.
Tips? Google terms, phrases, places, zip codes etc to understand the context. Capitalize all proper nouns and brand properly (iPhone, not Iphone, MasterCard, not Mastercard, etc.
Sometimes you have to take a break from a call to let your brain process.
Make shorter statements. Qa hates long statements that look like endlessness.

samsard:
My longest call EVER.

samsard:

I use a laptop. (I use to use my phone)
A cheap Samsung earpiece, costs just 500 and which is probably knockoff.
If a sentence isn't clear? Probably listen further into the call and it'd become clearer as you get the context. Or use Google.
Just Chrome browser, FX sound, and Grammarly plus Ginger for grammar check.
There are no shortcuts like using apps to get AI transcripts.
Tips? Google terms, phrases, places, zip codes etc to understand the context. Capitalize all proper nouns and brand properly (iPhone, not Iphone, MasterCard, not Mastercard, etc.
Sometimes you have to take a break from a call to let your brain process.
Make shorter statements. Qa hates long statements that look like endlessness.

Estringx:

I need to learn that as well. Though I have a 40 minutes call, unrated. Can't wait to get a 5

kayusdguy:

The company also matters. Which company?

brijibs:


Be on steady look out for when that job is rated... These guys can be really funny.

samsard:
I hardly work on anything less than 20, 25 minutes

samsard:
My favorite conference call client company. If you know...

biggerboyc:
Hi guys, I'm here again. I don't want to say I'm sad. But today I really see a digital Air strike call of 36 minutes. I've Benn working on it since 9am. Around 12 I went out and come back after 6 to continue my work. Before 8pm I've finish and submit. Before 9 pm they return my work with another work I did earlier. I work on the 36 minute and discard the other one because its just 3.5 minutes. Now my redo is rated 3. Which means at least my labor is not in vain. But my concern now is that my Quality rating is 1.94. I've done over 17 calls all together. I was working with small calls before I just decided to go for this big one today. The call was really clear from beginning to the end, but I don't know what happen. Please guru in the house. What should I do. My starting phase really destroyed my account. My first 5 calls were rated 1. Should I wait till they pay on this account, close it and open another one or what should I do

tpben:


Thank you sir for your assistance.
Please how does one handle these below

When a REP. Is talking and the customer talks in between while the REP. Continues talking?

Can one delete timestamp or leave it blank?

If a statement was made in a timestamp but completed in the next timestamp, how does one write it?
Should it be written on the first timestamp, or all sentences carried over to the proceeding timestamp where the statement was completed?

How does one use ellipses correctly?

Thanks in anticipation.

I have been having 1 as my rating.

tpben:


Thank you sir for your assistance.
Please how does one handle these below

When a REP. Is talking and the customer talks in between while the REP. Continues talking?

Can one delete timestamp or leave it blank?

If a statement was made in a timestamp but completed in the next timestamp, how does one write it?
Should it be written on the first timestamp, or all sentences carried over to the proceeding timestamp where the statement was completed?

How does one use ellipses correctly?

Thanks in anticipation.

I have been having 1 as my rating.

tpben:


Thank you sir for your assistance.
Please how does one handle these below

When a REP. Is talking and the customer talks in between while the REP. Continues talking?

If the customer's speech is in response to a direct question, transcribe it, and continue with the rep. Otherwise, ignore the customer and continue with the rep.

Can one delete timestamp or leave it blank?

Leave it blank. Either way, it doesn't matter, so long as all what is being said is transcribed.

If a statement was made in a timestamp but completed in the next timestamp, how does one write it?
Should it be written on the first timestamp, or all sentences carried over to the proceeding timestamp where the statement was completed?

Transcribe the statement starting from the first timestamp and continue in the preceding timestamps. I said 'continue', meaning, in the preceding timestamps, you don't have to begin with a capital letter, except where necessary.

How does one use ellipses correctly?

A speaker trails off, and continues with another line of speech; when a speaker is interrupted. i.e.
Customer: I was thinking of booking... Anyway, what is the benefit of purchasing battery for my system?
OR
Rep: I think this cruise is ideal for a family vacation, as it affords you the...
Customer: What's the duration of the cruise and how much is it?

Notice in the above examples, there's no space between the last spoken word and the ellipses.
I picked a call last night and noticed the previous transcriber left a space between the last spoken word and the ellipses. That is wrong.
Thanks in anticipation.

I have been having 1 as my rating.

tpben:


Chai!!
I've been doing all these wrongly.
Thanks a million times.
But sir, some words especially names and some sentences are not always clear.
This gives me headache to decipher what was said.

Is it earphone? How do I improve on that?

Your answer is a classic.

Copied already.

Thanks a lot.

samsard:

I use a laptop. (I use to use my phone)
A cheap Samsung earpiece, costs just 500 and which is probably knockoff.
If a sentence isn't clear? Probably listen further into the call and it'd become clearer as you get the context. Or use Google.
Just Chrome browser, FX sound, and Grammarly plus Ginger for grammar check.
There are no shortcuts like using apps to get AI transcripts.
Tips? Google terms, phrases, places, zip codes etc to understand the context. Capitalize all proper nouns and brand properly (iPhone, not Iphone, MasterCard, not Mastercard, etc.
Sometimes you have to take a break from a call to let your brain process.
Make shorter statements. Qa hates long statements that look like endlessness.

brijibs:


I don't understand. The new layout does have bad audio? Or the speakers aren't very old?

odizeey:

I hate the new layout.
I've tried using my but dropped calls over and over again.
Now Wen I won work light no dey to use lappy.

How Una dey use that hacker keyboard. It's too small.
Mk dem just take me back to old layout.

Estringx:

I will give you a "Brotherly Advise". Start using a Mobile Phone via Chrome Browser. You will thank me later. I am using Tecno Spark and I am doing Fine. Nothing like Timestamp. I delete them when I see any.

Samxie:


Zoom out.
It will make the rewind and play buttons stabler.

odizeey:

The thing that annoys me is the keyboard going down when I want to rewind.
How do you do it?

Estringx:

download NextApp Technical Keyboard from Play store. F7 on the Keyboard is rewind while ESC is pause/play.

donasere:
Hello peeps. I’m here again. Please is there anyone using the GT master card as opposed to the UBA card?

Also please what are the pros and cons of using the GTB MasterCard.

Thank you.