naijapips04:


If you reported to LG after few months that the TV is bad and LG agreed to a refund and you have evidence, and for some reason you weren't able to come within the the warranty period, for the mere fact that LG has certified your claims and has agreed evidence for a refund means you are still entitled to it.

naijapips04:


LG has agreed to refund you on paper. So they owe you that obligation. I know it's too much for your brain to handle

GAZZUZZ:


you shifted the post again.

If you message LG that you have an issue outside of warranty and they mail back that you should come for a refund within a specified time, and you do not come or mail back, then you insult them on social media do you think they would be so obliged to re-re consider you (pun intended)

GAZZUZZ:


It was tied to a clearly spelt out condition.

naijapips04:


You mailed them within the warranty period and they agreed to replace/refund.

Let's say for some reason, maybe you were sick or something and come after the warranty period with a proof that LG has already agreed to refund/replace, of course they will honour their agreement.

The social media thing is mere banter. He's here because he's tried all possible means to resolve. Don't let your customers get to this point. It does more damage to you as a brand. There's a reason big firms settle out of court.

naijapips04:


You mailed them within the warranty period and they agreed to replace/refund.

Let's say for some reason, maybe you were sick or something and come after the warranty period with a proof that LG has already agreed to refund/replace, of course they will honour their agreement.

The social media thing is mere banter. He's here because he's tried all possible means to resolve. Don't let your customers get to this point. It does more damage to you as a brand. There's a reason big firms settle out of court.

naijapips04:


LG has agreed to refund you on paper. So they owe you that obligation. I know it's too much for your brain to handle

GAZZUZZ:


Again I asked if you can read or count.

JULY, AUG, SEP, OCT , NOV.

MAIL WAS RECEIVED OUTSIDE THE WARRANTY PERIOD WITHOUT ANY EVIDENCE. OFFER TO REFUND WAS GIVEN WITHOUT VERIFICATION AND WITH A CONDITION.


THIS IS MY LAST RESPONSE TO YOU.

9icetoo:

Using your analogy, let me show you how absurd this is. Let me stretch it.
So you buy a box black and white tv from lg in 1988. 6 months and 2 days later (warranty is exactly 6 months), you write LG claiming the TV is defective.
LG gives you goodwill and tells you to bring it in for refund within one week.

After 20 years, you wake up and go to social media to report LG for not honouring their "goodwill" gesture of 20 years ago?

Does that make sense to you?

naijapips04:


If LG has agreed to a refund, then they owe you a refund. It's as simple as that.

ezebrightike:
Oga Gazzuzz u really don't need this, ur bigger than this and u know it. Baba40 no vex too, remember say no be Gazzuzz produce the engine. Gazzuzz are you still ready to make the refund to him cux fixing the engine isn't an option, or you can try purchasing another one for him and sell back the one removed. Please settle with Baba40, remember tomorrow is Monday, this thread shouldn't hit Monday without a solution

naijapips04:


If LG has agreed to a refund, then they owe you a refund. It's as simple as that.

GAZZUZZ:


Apology that MUST hit front page, and two National Dailies or nothing

naijapips04:


If LG has agreed to a refund, then they owe you a refund. It's as simple as that.

HeavenlyBang:


You sure say you go school?

ezebrightike:
Oga Gazzuzz u really don't need this, ur bigger than this and u know it. Baba40 no vex too, remember say no be Gazzuzz produce the engine. Gazzuzz are you still ready to make the refund to him cux fixing the engine isn't an option, or you can try purchasing another one for him and sell back the one removed. Please settle with Baba40, remember tomorrow is Monday, this thread shouldn't hit Monday without a solution

naijapips04:


It's actually beyond your reasoning ability. If LG has agreed to refund you, then they owe you a refund.

GAZZUZZ:
Sequel to the thread created by Baba40 I wish to clear the air.

https://www.nairaland.com/6270804/gazzuzz-dubious-insultive-arrogant-being#96294091


1. I entered into a contract to replace the engine, fluids and radiator for Baba40

2. The vehicle was recently purchased by baba40 prior to meeting me and was massively abused.

3. A Foreign used engine was procured and installed with a 3month warranty or 3000km which ever comes first.

4. I did not receive any complaints from Baba40 until after the expirations of his warranty.

5. The procured engine in the market where it was sourced comes with a 1 week warranty and not a money back guarantee. (They will fix and not replace in the event of failure).

6. As a responsible entity we stick our necks out for our clients because we stand by what we sell.
We give long warranties so in the case of failure the client is covered.

7. I was contacted on the 4th month and after over 3,340km that engine installed on baba40's vehicle suffered oil burn.

8. As a responsible entity I offered him a window of full refund for expense made on engine procurement and installation . The window was 24hrs.

9. Baba40 Did not respond to my offer, but rather insulted me further.

10. 3weeks after the offer elapsed he opened the thread above.




I have sold and installed hundreds of engines to nairalanders on this platform. Over 99per of the time it turns out well without issues. There are times it does not. This is possibly one of those cases.

In the past i have fully refunded aggrived clients for all funds expended as written in the invoice (fluids, labour , logistics, and parts) and also installed their old parts back, I can call out 2 nairalanders that have received this gesture this year. Business is not all about money but about having a good name and brand.


Thank you.

Gazzuzz.

9icetoo:

Read well again. You may want to take your time. A refund within a timeline.
You know what depreciation, inflation, ROI is right?
If you fail to grasp it, then you aren't helping and may need to heed the advise of others who have told you to stay out of the matter.
My last response.

GAZZUZZ:


Apology that MUST hit front page, or nothing

ezebrightike:
Oga Gazzuzz u really don't need this, ur bigger than this and u know it. Baba40 no vex too, remember say no be Gazzuzz produce the engine. Gazzuzz are you still ready to make the refund to him cux fixing the engine isn't an option, or you can try purchasing another one for him and sell back the one removed. Please settle with Baba40, remember tomorrow is Monday, this thread shouldn't hit Monday without a solution

naijapips04:


Did the contract specify a refund within a timeline? That is what you should ask. Go back and read my post again maybe you will understand it better this time. You are entitled to lay claims with a specified period. That's different from the actual refund when agreed. The seller could agree but still might not have money to process the refund till after the warranty period. Does that invalidate the refund?

LG agreed to a refund. They owe you a refund.

HeavenlyBang:


Not if LG only agreed to a refund out of goodwill.

ezebrightike:


Gazzuzz am sure you have Baba40's number, please call him. Remember this saying 'Ur customers are always right'. Even if Baba40 is at fault or not, just see it as one of those things we meet in business. This thread is getting so much views and isn't too good for you as a brand . I sabi u too well, I really do not know u to be the Problematic type. Baba40 doesn't want troubles too, call him and ask him what he wants, then do it. PLEASE GAZZUZZ

GAZZUZZ:


When Keke or Okada scratch you car, nah so Dem go de hype you... Oga you pass this one nah....


Current price for a 1zz-fe engine is quarter of a million. While I can afford it, why should I? Is it that I don't know what to do with money? Terms and conditions were and are clearly stated . It will not be arm twisted into and refunds without an apology that MUST hit front page and a retraction of stupidity.

HeavenlyBang:


Not if LG only agreed to a refund out of goodwill.

GAZZUZZ:


I am yet to confirm .

I was only informed via WhatsApp and I offered a full refund which was declined.

iLegendd:


It helps you know the person is angry and it makes you reply calmly or ignore calmly to avoid more troubles. I do that too.

With all the things he typed, the only thing you could pick was the name. Can't you commend him for the transparency first?

You people are so uncomfortable around confident and successful people. Everything they do is always seen as "arrogance + pride."

Anyway, that is how inferior people always feel.

No, I'm not referring to you — I'm just making a comment.

naijapips04:


Great. So he still has a few days to return the car based on your warranty.

Please work with him to make sure this happens

GAZZUZZ:


There is no sane person that reads this thread that wants an engine that will not patronise me. (I don't mean the clowns with alternate profiles)

Go to the market and search for any workshop that will give you 3months Warrant, or 3000km on an engine replacement, and still offer a refund without an inspection.


I like the thread it should go on.

LeJeun3:





Where is the car?? Has he taken the car to the workshop??

20liters of oil without smoke??