₦airaland Forum

One of the best things we all look forward to this Christmas season are the gifts we get from friends, family and colleagues, and Nigeria’s Largest Online Mall, Konga.com is rewarding friends and loyal customers in a 12 days of Christmas giveaways

For 12 days this December, from Dec 12 to Dec 23,2013, Konga will be giving loyal customers who have shopped in the last 90 days the opportunity to participate in a treasure hunt and win prizes of over 2 million naira.

Lucky winners will be recorded in the 12 days while other loyal customers who spend up to N5000 are already enjoying discounts of up to N1500 off with a special coupon code on Konga.com

The 12 days of Christmas giveaways is modelled around the classic Christmas song; “12 days of Christmas”

DEC. 12 : Find a drummer drumming and win ₦2,500. Up to 12 winners.
DEC. 13 : Find a piper piping and win ₦3,750. Up to 11 winners.
DEC. 14 : Find a lord leaping and win ₦5,000. Up to 10 winners.
DEC. 15 : Find a lady dancing and win ₦7,500. Up to 9 winners.
DEC. 16 : Find a maid milking and win ₦10,000. Up to 8 winners.
DEC. 17 : Find a swam swimming and win ₦15,000. Up to 7 winners.
DEC. 18 : Find a geese laying and win ₦25,000. Up to 6 winners.
DEC. 19 : Find a gold ring and win N37,500. Up to 5 winners.
DEC. 20 : Find a calling bird and win ₦50,000. Up to 4 winners.
DEC. 21 : Find a french hen and win ₦75,000. Up to 3 winners.
DEC. 22 : Find a turtle dove and win ₦100,000. Up to 2 winners.
DEC. 23 : Find a patridge in a pear tree and win ₦250,000.
Just 1 grand prize winner!


To Konga.com, Christmas is not just a single day; it's a season of forgiveness, laughter, love, sharing and plenty of happy shopping.

Daily winners will be announced on the Konga blog/social media pages and cash prizes will be credited to their Konga accounts to allow an amazing Christmas shopping experience.

You can find out more information on Konga’s blog here and can participate in the giveaways here.

Let the Competition begin!

Click here to participate----> http:///12days

Hi, it takes a certain number of days to process a refund which I believe our Customer service team have communicated to you. We are now following you on Nairaland so you can send your transaction details to us.

Thank you

HOPE8888: Make it up to me by refunding my money asap. You guys promised last week friday and then today (monday) again.... Expecting alert later in the evening; if not...... Let me stop here.

Hi Gboliwe, we can assure you of the quality of our products every time an order is delivered, we also have a 7 day return policy in the event that a customer believes what he has received is of less standard than expected.

Customers usually have little or no use of our return policy as they are usually satisfied with what we deliver. Kindly send us a message of your order number in the event you feel what we delivered was substandard. Thank you

Gboliwe: The major bulk of customer gross as collated from this thread against Konga is not delivery problem as majority including yours sincerely agree you guys got speed. The customers are saying your products are defective, substandard and useless most times. What are you saying about that?

Hi blank, we sincerely apologize for the delays you had with receiving your orders and hope we will make it up to you with your next order.

blank: My issue with Konga is that it took them 1 week to tell me one item was out of stock and a week and a half to deliver my other items thus 2 weeks and a half in total. However, i have not had cause to return any item as they were all on point. Why can't they be like Dealdey that have perfected their logistics? and they say they are sister companies.

Taafoo is great just that they have lots of knock-offs but they also have the originals and their delivery is 2 days max.

Hi, apologies for any bad experience you have had with members of our customer experience team in the course of meeting up with their duties of giving you the best customer experience.

We cherish you as a customer and will like to make it up to you.

HOPE8888: I dont like konga's customer care officers/team. They act like uneducated people. They dont even understand the company's business. Anyway, I dont blame them cos most/all of them are ladies.

Hi Olrotimi,

Konga.com delivers NATIONWIDE and in the spirit of Christmas we are giving FREE NATIONWIDE delivery to all orders above N5000. visit our website http://konga.com

olrotimi: Abeg do any of them make delivries to the core north? I'm in sokoto

Thank you for your feedback, we totally understand and wish to assure you that our customer service team will continue to improve in handling all user queries.

With regards to your Facebook comments on our wall, we apologize if they were unfairly deleted, we receive a high amount of spam on our wall and can sometimes remove sincere comments like yours. Thank you.

BrandKing: You know this and decided to keep deleting my posts on your facebook wall?
All i was advising was to pay more attention to training and developing your customer service people instead of programming them like robots to keep saying the same thing "we are sorry for any inconveniences, we will get back to you soon" which never happens.

I will NEVER run down anyone's business no matter how badly i was treated because it is a known facet that one can keep getting customers everyday but the BIGGEST work ever is to make those customers keep coming back.

SPEND MORE on your customer center staff training as you are really and seriously lacking in that particular area.

Hi, We sincerely apologize for your experience with our platform. We are passionate about customer satisfaction and feedback as it helps us become a better company and improve on our service delivery.

We will like to make this up to you if you will kindly provide us a means of contacting you. Thank you.

ifyalways: Jumia, in all honesty. It used to be Konga but I think they got many clients and began to feel on top of the world.

Jumia for now,is eager to sell,delivers promptly,tries to please while Konga especially since their yakata scam think they are doing you a favour. They give excuses ranging from "out of stock" to not "saying or doing anything" when you place an order.

Konga's latest modus operandi include:
Hoarding goods : they post items on their website,you click to buy,no way. You try and try to buy for days but no way,the system won't just let you place an order. One week later, the same dress is either out of stock or available only on XXXL size.

Out of stock: you place an order and everything is fine. You're cool expecting your stuff. They send you a confirmation email and SMS. 4 days,6 days, no show. 2 weeks later,they call to tell you that whatever you ordered is out of stock.

Ignoring customers totally- you place an order,everything looks cool but you will neither hear from them nor get any delivery.

I've moved on to Jumia and deal day. No time !

Btw- I buy practically everything online nowadays.

Hi,

To all our dear customers we sincerely apologize for any delays you have experienced with your orders recently, we are committed to maintaining the high standards of delivery and communication you are used to.

We appreciate customer feedback at all levels as it helps us become a better company and improve on our service delivery.

We are seriously hard at work in ensuring prompt delivery and EXPECT to deliver all late orders by Wednesday, 11th. We appreciate your understanding.

We promised! We will deliver! We assure you! This is NOT A SCAM! The PS4 & Tecno Phantom will be up shortly for the #FallYakataSale!

We promised! We will deliver! We assure you! This is NOT A SCAM! The PS4 & Tecno Phantom will be up shortly for the #FallYakataSale!

Hi,

If you have been following our sales this morning you will notice that the http://konga.com/yakata page as well as certain sections of our site crashed due to overwhelming engagement from Nigerian shoppers. To quickly remedy the issue we are increasing our website capacity to more than double of the current capacity, we have also created an alternative way for people to shop by putting up “SALE” tag on products that will be on sale.

Customers should simply look out for products with the 'SALE' tag on product images and enjoy amazing discounts

Thanks for your support of the Konga brand so far.

Hi,

If you have been following our sales this morning you will notice that the http://konga.com/yakata page as well as certain sections of our site crashed due to overwhelming engagement from Nigerian shoppers. To quickly remedy the issue we are increasing our website capacity to more than double of the current capacity, we have also created an alternative way for people to shop by putting up “SALE” tag on products that will be on sale.

Customers should simply look out for products with the 'SALE' tag on product images and enjoy amazing discounts

Thanks for your support of the Konga brand so far.

Hi,

If you have been following our sales this morning you will notice that the http://konga.com/yakata page as well as certain sections of our site crashed due to overwhelming engagement from Nigerian shoppers. To quickly remedy the issue we are increasing our website capacity to more than double of the current capacity, we have also created an alternative way for people to shop by putting up “SALE” tag on products that will be on sale.

Customers should simply look out for products with the 'SALE' tag on product images and enjoy amazing discounts

Thanks for your support of the Konga brand so far.

Hi,

If you have been following our sales this morning you will notice that the http://konga.com/yakata page as well as certain sections of our site crashed due to overwhelming engagement from Nigerian shoppers. To quickly remedy the issue we are increasing our website capacity to more than double of the current capacity, we have also created an alternative way for people to shop by putting up “SALE” tag on products that will be on sale.

Customers should simply look out for products with the 'SALE' tag on product images and enjoy amazing discounts

Thanks for your support of the Konga brand so far.

Hi Starboard, , We sincerely apologize on behalf of the entire Konga team for the experience you have had so far.

We are now following you on Nairaland, kindly DM your order number so we can expedite your order.

You are important to us. Thank you.

StarBoard: I have been inundated with adverts about Konga and their online shopping, from the internet to TV.
I decided to try to this online shopping thing after visiting their website.
I placed an order on konga.com on the 12th of November 2013 (Tuesday) consisting of a few items, just to check them out to see what the hoopla was all about. On their website, they say we should allow 3-5 working days for delivery outside Lagos, which is reasonable, given that i work in Port Harcourt.
Till this day, 9 days after, I have not gotten my order.
I have called their hotline(01-4605555) since Monday the 18th of November and each person I spoke to promised to speed up the order. It was only this morning that a fellow who I spoke with informed me that the order was still within their premises and had not been shipped.

This, i feel, is grossly unprofessional and unfair to a customer.
Even if I am the odd exception, I feel this is no way to treat a customer.

This is just my little experience with Konga that will greatly deter me from making online purchases.

Great news guys! Nigeria's Largest Online Mall, Konga.com is hiring!We are getting bigger and better and we want you to be a part of our team.

We are always looking for great people. Not only do you need to be passionate and good at what you do, but we’re also looking for folks who have got the Konga Kulture — that is, who fit into our company culture.

Go here for more information------> http:///blog/konga-com-is-hiring/

Abayas and Kaftans are now available on Konga.com. Shop at http:///15tn2la. Ramadan Kareem.

Thank you for commenting here. Konga.com is a proudly Nigerian company committed to changing the way Nigeria is perceived in the diaspora and we use every medium possible to respond to our customers. We want to give a voice to Nigerians and ensure that great service is given every time via our different social media platforms(@shopkonga on twitter shopkonga on Nairaland and Shopkonga on Facebook.

vivacious vivi: The evils of online shopping. As I have learnt the hard way too, sometimes its just better to go take a look at what you are getting directly from a Showroom or retail outlet. Pele o

Resolved. Konga.com is a proudly Nigerian company committed to changing the way Nigeria is perceived in the diaspora and we use every medium possible to respond to our customers. We want to give a voice to Nigerians and ensure that great service is given every time via our different social media platforms(@shopkonga on twitter shopkonga on Nairaland and Shopkonga on Facebook)

Abujafood: Has this misunderstanding really been resolved or is this just face saving on your part?

Thank you for commenting here. Konga.com is a proudly Nigerian company committed to changing the way Nigeria is perceived in the diaspora, we have just celebrated one year of putting smiles on the faces of Nigerians, and every day via our different social media platforms(@shopkonga on twitter, ShopKonga on Nairaland and ShopKonga on Facebook), we are ensuring Nigerians get access to the best products. #Kongacares

D-Explorer:
Konga should improve their customer service, it's not about promises but acting it. This thread got their attention and to save their head, they acted. Why allow your customers to wait too long before a response or doing the right thing? Good cover up for this thread anyways. Got nothing against you dudes but such cases should be swiftly avoided. #Kongacares

Thank you for commenting here. Konga.com is a proudly Nigerian company committed to changing the way Nigeria is perceived in the diaspora and we use every medium possible to respond to our customers. We want to give a voice to Nigerians and ensure that great service is given every time... #Kongacares konga.com

nenergy: The OP has removed it. I guess he felt bad about the Negative attention the post generated. But he shouldn't have,because it happened and we all have a right to know. There's nothing to feel bad about because there's no such thing as a negative publicity. If not for anything Konga just got free Ad and a chance to prove their customer service.

Thank Joseph, Konga.com is a Nigerian company committed to changing the way Nigeria is perceived in the diaspora and we use every medium possible to respond to our customers. We want to give a voice to Nigerians and ensure that great service is given everytime... #Kongacares

ochejoseph: Am pleased with the attitude of the people @ Konga and congratulations to them also on their recent anniversary. Nigeria is growing with more encouragement for the private sector the sky will be our starting point .GOD BLESS NIGERIA

Hi, Konga.com is your premium destination to shop online in Nigeria. We are a company that is passionate about giving the best service and putting smiles on the faces of our customers, and we can assure you that your shopping experience with us will be one you will remember for quality...

IAMBREEZY: op if i want to buy anything on-line i don't pay until i see that goods first,it happened to me couple of yrs ago and i regreted,i almost lost up to 400k,this online shopping site ain't sincere...

Hi,

We take our customers very seriously and @Soldierant is one of such customers. We believe in the Nigeria of tomorrow and building it starts today!....

DICKtator: How much did they pay you for this? I mean to shut da phucck up? I know most people have a price?
Please don't take me seriously on this!!!!

Thank you for shopping on Konga.com @SoldierAnt, we are very happy that this misunderstanding has been resolved and you can continue shopping on Konga.com.

#Kongacares

5 Weeks, 50 Winners, N500,000.

Welcome to a new world with Konga.com and Wechat.

Konga.com, Nigeria’s online mega store is partnering with mobile messaging giants Wechat to reward shoppers with the opportunity to win different shopping vouchers, in a promo called “The Wechat Giveaway“.

This promo will last for the next five weeks, the first 3,500 people to follow SHOPKONGA on Wechat will get credited with N1000 shopping vouchers, and also have the opportunity to win a further N10,000 shopping voucher in a weekly draw.

You can find out how to win HERE: http://blog.konga.com/join-3500-winners-in-the-wechat-giveaway-powered-by-konga-com/

Viral videos, viral videos, viral videos! Many of us have sat and watched videos like "Psy Gagnam Style", "OgaAtTheTop" and other videos go viral, and have wondered what we can do to make a video go viral.

A friend once told me that it can only take the gods to make a video go viral, what do you think?

Stop wondering, join us in the viral video experience HERE: http:///1229kAF

Share your experience with making videos go viral, what do you think made "MyOgaAtTheTop" and "Gagnam style" go viral?

So May 27 is Children's day, and for a lot of parents salaries haven't been paid yet, and your kids will definitely want to either go shopping or go to eat somewhere for Children's day.

This year Konga.com wants to give you an opportunity to shop without breaking the bank, shop from the comfort of your office, and pay on delivery in 10 different cities by simply visiting /childrensday.

Konga.com in collaboration with Triple X Entertainment and several other companies will also be making 5000 kids smile at Tafawa Balewa Square on May 27th with

Omawumi is a multi talent award winning songstress and can also play many other roles. She is now the face of online shopping in Nigeria, She represents honesty, trust, dedication, excellence, fan loyalty, and African pride, which are everything konga.com represent. Together, we want to let Nigerians know that the team at Konga.com is a Nigerian-owned and operated company, showcasing the best of Nigerian professionalism, customer satisfaction and innovative online shopping experiences for everyone across the country.”

kiwi5: Is she an actress or a musician?

Hi,

This is the official handle for konga.com on Nairaland and we can help you with any problem you have, if you have a problem with any products you have purchased on konga.com, simply send us an email to help@konga.com or tweet at us www.twitter.com/shopkonga and we will instantly respond to you.

Thanks

pro01: Shebi na dis yeye Konga sell me fake Wahl shaver & trimmer wey pafuka in less than a month after purchase. If I catch Omawumi eh, na her face go chop the slap wey I dey reserve for Konga since February.

To chop slap from angry customers like me na part of her role. Her face sef go kukuma sweet to slap, no wonder dem choose am.

Omawumi Megbele is now the Face of Konga.com, Nigeria's Online Megastore, a place where you can everything from clothes to makeup to groceries online from the convenience of your mobile phone, tablet or laptop. Konga.com has a wide variety of choices at very affordable prices, and offer free delivery nationwide.

Omawumi is now the face of online shopping in Nigeria, She represents honesty, trust, dedication, excellence, fan loyalty, and African pride, which are everything konga.com represent. Together, we want to let Nigerians know that the team at Konga.com is a Nigerian-owned and operated company, showcasing the best of Nigerian professionalism, customer satisfaction and innovative online shopping experiences for everyone across the country.”