₦airaland Forum

Globacom is currently one the leading telecoms provider in Nigeria today. It currently boasts of over 34million subscribers in and outside Nigeria.

Though, it is expected that occasionally there would be customer service related issues, one will expect a brand that prides itself as being "unlimited" to have an effective platform where customer issues and complaints are promptly resolved. This will boost confidence and in turn attract more customers by way of referrals. Unfortunately, this is not the case and I will share my most recent experience.

Last thursday, 3/11/2016 at about 9. 30pm, I loaded 2k airtime and activated the Glo campus data plan which entails 2gb data, 2. 5gb on campus, N2000 free airtime +500mb to gift. I had planned to make a number of calls the following day and I felt 4.5gb worth of data should suffice for the new month since I didnt exhaust the 7. 5gb plan i activated the previous month but little did I know I was in for the biggest SCAM ever.

After activating the plan, I tried calling a glo line but I was told i was having insufficient balance. Immediately i checked my balance and called their customer service. After about 20 minutes, a lady picked up my call and after explaining to her, she told me I could only use the 2. 5gb on campus and told me I needed to have a minimum balance of N100 before i could use the N2000 free airtime and it was only valid for glo to glo lines. I asked why it wasnt mentioned at the point of subscription that the N2000 airtime is only for glo to glo but she said I should have inquired further, I asked if it was possible to revert it/switch like in Airtel but she said no so I accepted my fate.

Next, I recharged my line using my mobile app and made a glo to glo call. No sooner had i dropped, than a message appeared showing a balance of N53.

I waited till the following morning an called customer service. This time, a lady picked up and I explained to her. She advised me to drop and dial *606#. I ended the call and checked but there it was blank. I called again and someone else picked, I narrated everything and after checking his system, he advised remove my battery, replace after 5 mins and dial *122#. This sounded awkward but still I did as instructed but still it was blank.

At this time, I was already upset and called again. As usual, it took over 30 minutes before my call was picked and i narrated the story to the service rep all over again. He noted my complaint and assured me that my issue will be resolved later that day.

I later got a text that the issue will be resolved within 48 hrs.

72 hours later, I got a message that the case had been resolved and much i tried calling another glo line but still it the status quo remained.

I called again and was again promised that it would be resolved later that day(monday).

This morning I called again, it took me 25 minutes of waiting before the rep picked and when he eventually did, I vented my anger and asked to speak to his supervisor. Eventually i got talking to his supervisor, Ada, whom I asked for her full name but she wasnt willing to disclose, I insisted but she declined and asked me to go ahead with my complain so she could attend to other things. I perceived her as being rude and with an attitude because of the way she spoke but still i explained all that happened only for her to say ok and hung up on me.

I was so angry and called again, when my call was picked, I specifically asked the rep to transfer me to Ada, but he insisted on finding out the issue and after explaining, he transferred me to Fortune Agor, who after listening to my complaint asked me to hold on but later hung up on me the second time.

I tried to reach them again and after waiting for up to 40 minutes with no success, i ended the call.

There was no attempt to reach me by any of the reps/supervisors and the issue has not still been resolved.

This is unfair considering the amount of time and energy wasted in trying to resolve a simple complaint.

As i speak, I have not been been access the 2. 5gb promised. I was informed by one of their staff that I wont be given the 2. 5gb data as promised but I will be charged less whenever am on any Nigerian campus. How outrageous!

I also tried gifting the 500mb data using the *606# code but to no avail.

I just cant understand.

When will our network providers be honest?

When will their customer service reps learn to stop "over promise and under deliver" syndrome?

When will they stop defrauding us by charging us for caller tunes, unsolicited messages we didn't subscribe for? (Other networks are guilty of this as well)

When will they employ more staff so that we wont have to waste 1 hour waiting for the customer service rep whenever we have a complaint to make?

I demand better service.

I pray this gets to appropriate authorities and they do something about it.

A concerned customer. (07057796904)

Music legend, 2face Idibia has released the video for ‘Hate What You Do To Me’, a fan favourite off his sixth studio album, The Ascension.

Fans will be excited to see the music video, which was shot during 2Baba’s recent trip to Milan, Italy.

The video was directed by UK-based video director Luke Biggins, who has worked with 2Baba on other videos including ‘Let Somebody Love You’.

‘Hate What You Do To Me’ is the eighth track on The Ascension album.

The track is a romantic cult classic that tells the story of a love – hate relationship, it was produced by Nigerian international music producer, Femdoublehttp://www.thenet.ng/2016/11/2face-idibia-drops-video-for-hate-what-you-do-to-me/

I dont know why Nigerians are bothered about Linda's marital status. Some comments here are just nauseating.

Marriage is a life time commitment and a sacred institution and people should rush into it because of what we perceive as societal norms. Everybody deserves to be happy. Just as there are a lot of married couples who are unhappy, there are a lot of singles who are happy.

She has said what she wants and people should learn to respect her choices. I believe she will get married whenever she find her soulmate. She is not the only single 36 year old in Nigeria.

Stop taking panadol for another person's headache!

The guy is simply confused. The most annoying part is that he is judgemental and believes the class of ppl afore mentioned are the sinners.

I guess he is one of those Christians who sheepishly worship pastors, not knowing they are humans too.

CplusJason:
What a dumb question.


I thought you were the "all knowing" controller general of nairaland and atheist union chairman.


Go and ask your brothers.

I simply cannot understand why Nigerians are naturally envious. It is one of the reasons why we are where we are today. Someone raised an issue and sought peoples opinion but rather than attack his message, you attacked his personality. This same person provided the platform for you to get informed, get entertained and air your views as it relates to issues.

Can you name any personal achievement? I sincerly doubt if you have any, asides owning a low grade android phone and subscribing to cheap data plan, yet you are insulting someone who is a pioneer is his field and doing well for himself, someone a lot of people look up to and someone you could learn a lot from. It shows how uncouth, unmannered you are. Also it speaks volumes about your family and your growing up.

I think its time we started appreciating our own, you wouldnt dare insult Mark Zuckerberg on Facebook so why insult Seun here. Talk is truly cheap.

CentaurX:
Oh come on, have you no sense. Why would you go about spreading spiteful spurious mendacities against your maker and his servant?

Giving your affluence, one would expect you to talk like someone mature, seems God only gave you your wealth and left you with a "capuos mind!" You would soon be met by God. I just hope he comes quick!
Don't test God!
It's better you don't

I simply cannot understand why Nigerians are naturally envious. It is one of the reasons why we are where we are today. Someone raised an issue and sought peoples opinion but rather than attack his message, you attacked his personality. This same person provided the platform for you to get informed, get entertained and air your views as it relates to issues.

Can you name any personal achievement? I sincerly doubt if you have any, asides owning a low grade android phone and subscribing to cheap data plan, yet you are insulting someone who is a pioneer is his field and doing well for himself, someone a lot of people look up to and someone you could learn a lot from. It shows how uncouth, unmannered you are. Also it speaks volumes about your family and your growing up.

I think its time we started appreciating our own, you wouldnt dare insult Mark Zuckerberg on Facebook so why insult Seun here. Talk is cheap.

Tanx bro

Good day guys, I will like to share my forex trading experience with you for the sake of those who intend going into it or similar ventures.

Online Forex Trading involves the buying and selling of foreign currencies via a trading platform offered by a Broker. Forex trading is a highly risk business and it is possible that one losses/multiplies his capital within a very short period of time.

While some people tend to think of it as gambling, I strongly disagree because unlike gambling where it is either a win/lose situation,in Forex you can place wrong trades yet still make profit in the long run.

I started trading Forex in 2010 by accident. Though I was trained the previous year, I was too scared to invest my money in it. A friend who needed some clarification logged into his live account on my pc and we agreed that Ill place some trades on his behalf.

Fortunately I was able to turn his 200 USD account into 1000 USD within 2 months. I got so excited and felt I had discovered a means to financial empowerment. I was able to make profit the 2nd time after splitting the profit we made initially but the 3rd time, I made losses but my friend decided to stop.

Later I introduced 3 persons who invested 500 USD each and I was able to turn each of the accounts to an average of 2000 USD in the 2nd month. Subsequently, they made withdrawals but begged me to wait till I make the next withdrawal cos they had pressing financial challenges. Eventually, I lost the capital and simply walked away.

Since then, I decided to invest my own funds so that I can keep the profit to myself not realising it was the beginning of my downfall. Occasionally, I made profit but ended up losing it again.

I gave up in 2012 when I lost so much and did not have a job or any money to invest again. But fast forward to 2013, I got a good paying job and the recovering my lost funds came to mind. I felt if i could invest a large sum, then the chances of making profit are higher.

I did extensive research and reinvested in it. I became glad when I made profits in sucession and I thought that the long awaited dream of becoming to multi millionaire is now a reality. But that wasnt to be as no sooner I made profit, I started making losses but that did not deter me.

I tried to rationalise it and said to myself" I was a little greedy by using a high lot and I will practise money management techniques next time ". On some occasions, I made significant profits (300k, 700k, 400k) while I made losses most of the time.

Mid 2016, I lost my job a month after I had a child and I resorted to Forex again. Sometime in July, I made up 2M in 4 weeks with a 500k investment and felt on top of the world. I bought a brand new laptop, paid some bills and debts and withdrew some. I reinvested 500k but ended up losing cos I felt too confident. I invested the profit I made but ended up losing again cos I was too eager to gain back what I lost. I weeped uncontrollably.

I didnt have any money to invest again so I resorted to selling my property (u can check my previous posts). My plan was to regain what I lost and stop it completely so I sold some items and invested it again. I ended up losing everything and my life became miserable. I was also indebted to a friend, and even contemplated suicide but something held me down.

Now, I have given up it and I hope to start a job soon. I know God will restore me I feel I should share this so someone under similar circumstances can learn.

Worthy points to note:

There is no short cut to success. Success comes when opportunity meets with preparation. Most times the easy way is not the most effective way.

In business, sometimes you gain some and lose some. Its better to accept this fact and move on instead of trying to recover all your losses cos you might end up incuring more losses.

Never sell your property to invest in a business you're not certain off. Chances are high that you will end up losing it.

Try to discover your God given talent and work on it. Have a right attitude and always remember to pray.

God answereth prayers.

Thanks for your time.

They are not police officers.

I was embarassed to say the least after watching the video. A minister of Budget should have such information at the tip of his fingers.

I remember those days when I was an accout officer in a new generation Bank, your RM might just ask you for your Branch's risk asset or liability figure during MPR. U dare not say you dont have that info, otherwise you will become the new topic for discussion and everyone will take turns to lash you.

That being said, I dont believe the problem is that of "square pegs in round holes". It simply shows ineptitude and lack of Passion for the job. Fashola, a trained lawyer would give facts and figures to support any claim and certainly would have fared better.

I think that Minister should offer an apology to Nigerians for the national embarassment.

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It is very obvious that u cooked up this story just to get attention because the story just dosent add up.

No Nigerian parent who struggled to train his/her child will give her up for marriage unless they are extremely poor or the guy is wealthy and in any case they wont seek your advise before taking a decision.

Nonetheless ill share my views; If d guy is mature in every sense and has achieved a lot for himself materially, emotionally then she may CONSIDER it, otherwise she shd obtain her degree first. The reason why i said that is because Money plays a very vital role in determining the success of any marriage even when there is love.

With money, love can grow but without it, it could be very difficult unless they have genuine love for each other and are willing to stick together no matter the circumstance.

Kanu married Amara when she was 18 and they are still together so age dosent really matter provided he is mature enough, has d financial wherewithal to take care of her and is not just lusting after her young body. But from what u posted, i can deduce that the imaginary guy is not mature enough, since he is only attracted by her skin color and is only lusting after her.

Next time, think thoroughly b4 cooking up a story. Fiction is an art and it requires some level of intelligence.

It is very obvious that u cooked up this story just to get attention because the story just dosent add up.

No Nigerian parent who struggled to train his/her child will give her up for marriage unless he is wealthy and in any case they wont seek your advise before making a decision but nonetheless ill share my opinion.

If d guy is mature in every sense and has achieved a lot for himself materially, emotionally then she should CONSIDER it if she loves him, otherwise she shd obtain her degree first. The reason why i said that is because Money plays a very vital role in determining the success of a marriage even when there is love.

With money, love can grow but without it, it could be very difficult unless they have genuine love for each other and are willing to stick together no matter the circumstance.

Kanu married Amara when she was 18 and they are still together so age dosent really matter provided he is mature enough, has d financial wherewithal to take care of her and is not just lusting after her young body. But from what u posted, i can deduce that the imaginary guy is not mature enough, since he is only attracted by her skin color and is only lusting after her.

Next time, think thoroughly b4 cooking up a story. Fiction is an art and it requires intelligence.

Ok

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