₦airaland Forum

tunbosun002:
Does Anyone Know How I Can Resolve This Issue?

Good morning nairalanders,

Please I have an issue with MobilinNigeria(Mobil petroleum station) in one of their branches in Lekki axis and the manager seems not to know what to do about it or he’s trying to play me.

On the 12th of this month, I was at one of the branches to buy diesel worth N10,000 with my atm card using POS..the fuel attendant whose name starts with M tried using my card with their POS machine and after about 30mins, he gave me the card saying the transaction was declined and opted that I transfer 10k to his personal account and he would pay later when the POS machine starts working, which I did and I left the petrol station.

On getting home, N10,000 from the declined transaction was deducted from my account. I sent an email to my bank(FCMB) immediately asking them to make a reversal of the N10,000 deducted from my account and I got a response stating that they will investigate for 3 working days.

After the said working days was completed, I got an email from FCMB saying the POS merchant got credited with the money with proof. I went back to mobil petrol station and I met with one of the attendants, asking to see their manager and I explained why I needed to see the manager but when the guy he called their manager came, the first thing he said is “IT IS A POS TRANSACTION and IT CANNOT be traced”, I immediately told him he cannot tell me there’s no way to keep track of their account records and I needed my money back since FCMB said the money went through, I also showed him the receipt FCMB sent to me. He promised to investigate and call back on Monday noon which he didn’t, I gave him till past 6pm of the said day before calling him, he asked that I call back so he can check and when I did, he said he didn’t see the N10,000 transaction in their account.
I called FCMB yesterday and they still insisted that they received the money and they asked that I go back there and give them a call to talk to the manager.

Note, the manager has refused to check with the bank copy receipt FCMB sent to me saying since the one they gave me at the petrol station says declined, then the money is not with them.
Please I need help from bankers in the house and nairalanders on how to get this money, N10,000 is really a lot this period as I have not been working for the past six weeks now.

I will attach the declined receipt I got from the petrol station and the receipt FCMB sent to me after their investigations.

Attached is the declined receipt I got from the fuel attendant and the receipt FCMB sent to me after their investigations.

ATTAHDYE:
What you needed to do initially was fill a dispense error form since you have the declined POS reciept with you so the bank will simply reverse the money to your account.

Your best bet is to ask the bank to reverse the money.

psucc:
Some managers lack conflict management skills. Now something that he can sort out with little cash, if at all, his arrogance will make the company spend more and he may lose his job when the chips are down.

Give him another chance! Try to tell him to check their books and make reconciliations with a view to refunding your money. Also, remind him that you will involve the EFCC should he fails to look into the problem.

Thank you for your response, I will definitely do this.
Where he still stick to his gun, then report to the EFCC, by then his eye will be wide open.

JONSYN7154:
Write to EFCC and copy the filling station tell them how the filling station is defrauding you. Attach the mail your bank sent to you.

When the manager of that filling station see it he'll call you to come and collect your money.

biddostandard:
me but you have pot belly

Ambode4g:
One thing wey dey surprise me be say how she take reach US despite the traveling ban. Abi na black market she take travel ni.

djphish:
Just heard they both died.. please can someone confirm this?

ekeson45:
08130492847
WhatsApp only and I will send it to u
free of charge

Funkeshuga:
tell me you're joking

eyinola:
sorry is this ur name for real?