Graduate Customer Service
Representative at Standard Chartered
Bank
Standard Chartered Bank Nigeria is currently
recruiting Customer Service Representatives.
The Bank attracts talented individuals. Not
only can they give you the benefit of their
experience, they also reveal a closer, more
personal look at the wide range of global
opportunities we offer. At the core of the
Group's people strategy is our focus on
employee engagement. Engagement is a key
driver of productivity and performance,
which creates the foundation of our
performance culture.
The Bank encourages and focus on the
behaviours that bring out the very best from
every employee, assessing their performance
not just on results but on how those results
were achieved. To further embed these
behaviours we have a remuneration programme
in place, carefully designed to incentivise our
employees to live our values every day.
The Bank is recruiting for the position of:
Job Title: Customer Service Representative
Job ID: 358634
Job Function: Consumer Banking
Location: V/I, Lagos Nigeria - SCB
Full/Part Time: Full time
Regular/Temporary: Permanent
Job Description
The role holder is responsible for managing
in-branch customer service / experience to
achieve the branch’s sales & service targets and
ensure customer satisfaction. Responsibilities
o Attend to customer sales / financial
enquiries.
o Evaluate customer needs and provide advice
as to products required.
o Cross sell bank products to current / potential
customers.
o Manage & upscale dormant a/c
relationships.
o Prepare weekly reports on service issues & in
branch accounts opened.
o Support acquisition and growth of customer
relationships through referrals.
Qualifications & Skills
o Minimum of a 2nd Class degree in a
relevant course.
o Good Communication and Interpersonal
skills.
o In compliance with the National Youth
Service Corps (NYSC) Act of 2004, all
applicants should ensure that they have
completed the mandatory NYSC programme.
A discharge certificate will be required as
evidence of completion of the programme.
Where an exemption has been granted, a
certificate of exemption will also be required.
Application Closing Date:
15th November, 2012
How To Apply
please visit http://facebook.com/CorpsMembersForum