Standard Chartered Bank Nigeria
attracts talented individuals. Not only
can they give you the benefit of their
experience, they also reveal a closer,
more personal look at the wide range
of global opportunities we offer. At the core of the Group's people
strategy is our focus on employee
engagement. Engagement is a key
driver of productivity and
performance, which creates the
foundation of our performance culture. We encourage and focus on
the behaviours that bring out the very
best from every employee, assessing
their performance not just on results
but on how those results were
achieved. To further embed these behaviours we have a remuneration
programme in place, carefully
designed to incentivise our employees
to live our values every day. We are
recruiting for the following
vacant job positions: Job Title: Personal Financial Consultant - Garki,
Abuja Job ID: 373817 Job Function:
Consumer Banking Location: Nigeria -
SCB Full/Part Time: Full time Job-
DescriptionDirectly Reports to the
Branch Manager Indirectly Reports to the
Head, Preferred and
Personal Banking
Direct Report is the Service Support
Officer. Job Purpose 1.) Managing the
customer service function to ensure
the delivery of quality
service to customers, the
projection of a
professional and warm image,
maintenance of operational controls and
improvement in
operational efficiency.
2.) To acquire , grow and
deepen customer relationships in the
Wealth segment and SME segment
through excellent service
delivery, with special
focus on the analysis of
their personal , financial as well as
investment needs and objectives
Key Roles &
Responsibilities SERVICE QUALITY •In
consultation with GM
Retail Products, determine
monthly plans and
implement sales and service process to achieve
committed targets for incremental
business from
existing wealth customers. •Provide
truly professional
customer service to achieve a high level of
customer satisfaction and
retention by : -consistently adhering to
local and international
service standards
-Practice service excellence in handling
customer issues, complaints, product
enquiries in a timely,
problem-free and
responsive manner.
-Provide a high level of professionalism in conducting
financial
analysis and profiling with
customers.
-Recommending
improvements in operational processes, procedures
and products
based on monitoring of
customer feedback to
ensure constant
enhancement of service levels and efficiency. •In liaison with
the Branch
Manager, plan and
manage staff
administrative issues for
direct reports e.g -Organize work flow and staff leave
-Staff coaching and
training where needed for
improve performance.
-Job rotation
•Supervise day to day operational activities in the
front office.

•Ensure all positions are
manned •Carry out responsibilities
as may be assigned from
time to time. •Ensure ongoing self
development -Motivate oneself to
improve on personal skills especially in relationship
management, financial
planning and analysis,
investment counseling and
recommending training in
appropriate aspects. -Upgrade oneself in
knowledge and new
developments in banking,
financial and investment products and
services and
ensure that certification and licensing
requirements for the job
are obtained as quickly as
possible. ACQUISITION & PORTFOLIO
MANAGEMENT •Attend to customer
sales/ enquiries
•Evaluate customer needs
and provide advice as to
products required
•Cross sell bank’s products to current/
potential customers •Carry out effective sales
and Relationship
management through
direct sales and referrals •Grow and
manage
customer base in the Personal /SME Portfolio
segment
•Complaint handling and
resolution •Card/Cheque book
custodian
•Card/Cheque book activation OPERATIONAL RISK MGT AND
CONTROL •Ensure money
laundering requirement as
follows:
-Take all reasonable steps
to verify and identify our customers e.g. completing Know Your
Customer
checklist for all customers
-Retain adequate records
of identification, account
opening and transactions -Raise awareness of money
laundering
prevention by training all
staff
-Ensure you remain alert to
the risk of money laundering and assist in the Bank’s
efforts in
combating it by adhering
to the key principles in
relation to:
-“Identifying your customer, knowing your customer,
reporting
suspicions, safeguarding
records and not disclosing
Suspicions to customers”.
- Ensure your staff is well trained in combating money
laundering. •Monitoring of Branch
registers to ensure
compliance with
standards.
•Ensure reduced / minimal operational irregularities. •Monitoring
of vault cash
limit
•Resolving exceptional
investigations and
inquiries and liaising with other functions to ensure that issues
are resolved.
•Analysis and reporting of
management statistics RISK
MANAGEMENT & COMPLIANCE
Ensure full awareness of all policies and procedures
issued in relation to money
laundering prevention and
KYC.
Ensure compliance with the
above policies on an ongoing basis and
reported any suspicious
transaction immediately to
the supervising officer.
Ensure full awareness of all
policies relating to operational risk, sales
processes, mis-selling, etc
and comply with the same.
Read, understand and
comply with all provisions of the
Group Code of Conduct.
KYC / money laundering
•Ensure you remain alert
to the risk of money
laundering and assist in the Bank’s
efforts in combating it by adhering
to the key principles in
relation to: “identifying
your customer, knowing
your customer, reporting suspicions,
safeguarding records and not disclosing
suspicions to customers”.
Qualifications & Skills • First degree in
any
discipline (minimum of
Second Class Lower division). Relevant
professional qualifications
are added advantage • At least 3
years
experience in Consumer
Financial Services. • Thorough knowledge
of the Bank’s products,
services and delivery channels
available to
Customers.
• Thorough knowledge of the Bank’s Procedure
and Policies.
• Excellent Sales and Customer
Relationship
skills.
• A self-driven individual with good motivational
skills.
• Effective writing and presentation
skills in
English.
• Ability to plan daily/ periodic operations
• Strong customer service
orientation. • Strong interpersonal
and communication skills
• Sales-Driven, Energy
and drive. • Sound knowledge of
administrative procedures. In
compliance with the
National Youth Service
Corps (NYSC) Act of 2004,
all applicants should ensure that they have
completed the mandatory NYSC
programme. A
discharge certificate will be
required as evidence of
completion of the programme. Where an
exemption has been granted, a
certificate of
exemption will also be
required. Diversity & Inclusion
Standard Chartered is committed to diversity and
inclusion. We believe that a
work environment which
embraces diversity will
enable us to get the best out of the
broadest spectrum of people to
sustain strong business
performance and
competitive advantage. By
building an inclusive culture, each
employee can develop a sense of
belonging, and have the
opportunity to maximise
their personal potential. Job Title:
Customer Relationship Officer Job ID:
373110 Job Function: Consumer Banking Location: Lagos Job
Description To acquire, deepen and
grow Priority Banking
customer relationships
through effective
relationship management . Focusing especially on the analysis
and satisfaction of
Priority customers
personal finance and
investment needs. Qualifications &
Skills Strong Banking and Financial
Institutions sales
experience. University graduate
with strong
academic
credentials Team player who shows initiative and
assertiveness Sales driven Strong
customer
service orientation Sound knowledge
of banking
products and services, banking
procedures, local
laws and regulations Excellent
financial
market knowledge
and competitive awareness Strong
interpersonal and
communications
skills Key Roles & Responsibilities
Achieve branch
overall profitability target Actively grow the
Priority &
International
Banking segment
through New to
Bank customer acquistion Implement and
execute regular
sales activities to
generate business
for the segment Grow product
holdings per customer Grow the number of
customers signed
on to alternate
channels Resolve customer
complaints within
the expected time frame NIL fraud Dormant account
reactivation Improve the branch
and segment NPS
scores Increase customer
satisfaction and
service quality as per established
standards Lead generation
through organised
sales presentations
to groups and
organisations Solicit referals from other parts of the
group as well as
busines referals to
other business
units Maintain excellent
customer experience and
grow customer
loyalty Portfolio growth Consistently
adhere
to local and
international regulatory
standards

Job Title: Management Reporting/
Analytics Job ID: 372246 Job
Description To act as back up to
the Head of CB
Business finance Ensure the monthly
financial performance report
is accurate and
complete Produce a detailed
profitability review
of existing products
and new products Actively review and implement
strategies to ensure
value for money
and a lean cost base Ensure the
necessary Financial
Control disciplines are kept within the
CB Business Provide financial
input into the PPD
review process Collate and
consolidate the CB
business budget Collate the CB monthly forecasts
in conjunction with
VC GMs Provide financial
input into the
drafting of PAR
within the CB business Provide the
operational and
competitive trends
likely to affect the
business
operations, including performance gaps
and suggested
remedial action Key Roles &
Responsibilities 1.) Business Analytics
Collect and present
relevant financial data to help in the
formulation of the
strategy of the
businesses. Partner business in
establishing a low,
and value for money cost base Assist business in
analysing variance
reports and
variations from
stated strategies Assist business to
undertake the financial analysis of
the Business
monthly financial
performance Undertake regular
financial analysis of
new and existing products within
each of the
Business Value Centres highlighting
the impact on
business
performance and the risks of such
products 2.) Reporting To ensure CB
monthly reporting
is timely and
accurate at both
product and Value centre levels. This includes the
consistent
application of the
Funds Transfer
Pricing and Cost
Allocation methodologies Ensure all CB revenue and costs
have been factored
into the monthly
management
reports Provide back-up
details of CB revenue and costs
as required Budgeting and
Planning Project Management Assist in
the
evaluation of
projects (through post
implementation
reviews) which are specific to the CB
Value Centres in
accordance with
Group and local guidelines. Provide financial
inputs into the
preparation of PARs Operational Risk
Act as the
Responsible Person
for WB business Finance Ensure that the
planned actions to
correct the
observed control
gaps and
exceptions are promptly undertaken. Provide financial
inputs and collate
the formulation of
the Business
operating plans/
budget Financial Control Undertake regular
checks to ensure
that the financial
control policy is
consistently applied
in CB Track all the CB value centre costs
and commitments
to ensure they are
in line with the
agreed strategy and business plans
Others Undertake ad hoc projects and
assignments as
agreed with Line
Manager. Qualifications & Skills MBA in
Business, or
Accounting or Professional
Qualification – CIMA,
CPA, ACCA or its
equivalent 4 – 6 years banking
experience is
required. Strong analytical skills and an eye for
detail Good
communication and
interpersonal skills High level of
computer literacy
and understanding of business
computing
environments Knowledge of the
Banking practice
and Products Strong knowledge
in Management Accounting
principles Team builder

Method of Application Interested and
qualified candidates
should:Click here to apply online
https://
cgportal.global.standardchartered.com/
psc/hrms/EMPLOYEE/HRMS/c/ HRS_HRAM.HRS_CE.GBL?
FolderPath=PORTAL_ROOT_OBJECT.HC_HRS_CE_GBL2&IsFolder=false&IgnoreParamTempl=FolderPath
%2cIsFolder Note: When the page opens, at the
Location drop-down, select Nigeria -
SCB and select Last Week from the
posted drop-down list then click
Search. Application Deadline 18th
March, 2013

source

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