DSTV has formed the habit of disconnecting my account every now and then. When I call them to complain, they will just keep apologizing only to have it happen again in few days. From January to date, my account has been disconnected upto 8 times even though I pay for 3 months at a ago. Are you guys experiencing this poor and unreliable performance from DSTV?

Please share your experience of DSTV service disconnection here. Thanks

No, you are not alone. Though I don't subscribe for more than a month at a go, I experienced that disconnection issue few days ago.

All of a sudden, it will flash a message like "checking your smartcard blah blah..." then it changes to a msg like "checking ur validity blah blah..." from whence it shows the E16/32 error msg.

Initially, when this happens, I send the RA (Re-Authentification) msg to them. At times, it comes back almost immediately, while sometimes it comes up after several trials. This pisses me off so badly! DSTV are buncha ndi oshi! And I also have this feeling they're conniving with some network operators such that we enrich both their accts through those text msgs.
Now, what I do to avoid spending airtime on msgs, I switch OFF from the Mains and switch it ON again to rescan. Rescanning with MENU13 doesnt bring my channels back up.

But must I do this rescanning always? Nah! DSTV should better give their customers quality services, else what happened in 1809 will repeat itself o.