Ethiopian Airlines has apologised to the Consumer Protection Council (CPC), following complaints of poor service delivery lodged against it by some of its passengers.

This is contained a letter signed by Mr. Endale Aschalew, The Manager of airport service, and addressed to the (CPC) Director of Surveillance and Enforcement, Mr. Shamm Kolo.

a copy of the letter, dated June 7, was made available to Newsmen in Abuja.

In the letter, the airline referred to another letter sent to it by the (CPC), dated June 3. The airline explained in the letter that the delay in the check-in process was due to a disruption of its system, occasioned by network connecting problem.

“we were trying to solve the problem with our system support staff in good time, but due to its seriousness, it took long to return the system back to normal.

“this problem contributed to the slowdown of the check-in process which resulted in the long queue of passengers.

“as you may know, the airport at Abuja is under renovation and the weighing scale at the check-in counter is not working due to the ongoing renovation process.

“the airline has provided a separate scale pending when the renovation process is finalised, and we hope this is done soon by the airport authority,’’ the letter read in part.

It would be recalled that the CPC had said in an electronic statement to media houses on June 8 that the complaints were lodged by passengers who boarded the airline’s flight ET910 on may 18, from the Nnamdi Azikwe International Airport, Abuja.
the statement was signed by Mr. Abiodun Obimuyiwa, the Council’s Deputy Director of Public Relations.
It alleged that passengers in the said flight from Abuja to Addis Ababa were shabbily treated by officials of the airline at the check-in counter.

The statement named Mrs. Dupe Atoki, the CPC Director-General and Mr. Suraj Yakubu, Former Executive Secretary of Nigeria Investment Promotion Council (NIPC), and his wife, as some of the affected passengers.

Also affected, according to the statement, are Prof. Okon Uya, a former Chairman of the National Electoral Commission; Stephen Danyo of the World Bank; and Gary Offner from the U.S.

“the passengers were not only shabbily treated, but were also subjected to harrowing check-in process, faulty weighing scale and indiscriminate boarding.
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Good development. I guess they realize the value of the Nigerian travellers