princegoam: Please i need help on this forum. i tried to make some purchase on aliexpress with my gtb credit card but this is what they are saying
Sorry, your payment was not successful! No money has been deducted.
Reason:
The payment could not be verified. Therefore, this order has been closed for security reasons.
Solution:
Please contact our Customer Service to complete the verification of your payment information.

please can anyone help me on how to resolve this cos i don't know how to reach their customer service

lyfe: They usually do not accept cc from Nigeria. They prefer Western Union or wire transfer.

surveycash:


Since March this year, most payments made not during China office hours face this kind of issue. Try make your payments between 2am - 11am, Mon - Fri NGT to be on a safer side.

Do you have the token device?

kaze4blues:


What is a token device?

How can I get a token device?

I experienced the same problem with my gtb mastercard.

Kindly help out

The GTBank TOKEN gives you optimal protection against online thefts, hackers and fraudsters. It is the key that grants you full access to carry out 3rd party transfers and payments online via the GTBank internet banking platform anywhere in the world.

How to use a token?

The token device is required when:

Transferring money from your account to another GTBank account or to other banks.
Generating secure codes
Conducting FX transfers
Processing Cash/Draft In transit
Adding more service options on our Internet Banking platform (add service)
Making FX Sales e.t.c

Note: When conducting any of the transactions listed above, you will be required to input a 6-digit code in a defined field to validate and conclude the transaction. This code can be generated by clicking the white button on the device.


Benefits

The token always generates a random code for every transaction thereby making it impossible for another person to carry out online transactions from your account.
There is no need to visit a branch. With a token you can carry out online transactions anywhere in the world.
You can send money to family and friends and make payments from a computer and web-enabled mobile phone
The token is the latest in banking security technology which uses a 128 bit data encryption to protect your account details



Features

Transfer to any GTBank account and other banks in Nigeria
Pay for your HITV subscription.
Pay for your phone bills (MTN postpaid) and internet services (Starcomms)
Pay for your US Visa fee
Book flight tickets on the following Airlines (British Airways/Iberia, Alitalia Airlines, Lufthansa German Airlines, Delta Air Lines, Aviareps-Afriqiyah Airways)
Sell Foreign currencies from your domiciliary account(s) to the bank.
Transfer foreign currencies (Dollars, pounds, Euro) from your domiciliary account to anyone in the world
Place a standing order on your account


How can I get a token?

Pick up token from any GTBank branch

surveycash2:

The GTBank TOKEN gives you optimal protection against online thefts, hackers and fraudsters. It is the key that grants you full access to carry out 3rd party transfers and payments online via the GTBank internet banking platform anywhere in the world.

How to use a token?

The token device is required when:

Transferring money from your account to another GTBank account or to other banks.
Generating secure codes
Conducting FX transfers
Processing Cash/Draft In transit
Adding more service options on our Internet Banking platform (add service)
Making FX Sales e.t.c

Note: When conducting any of the transactions listed above, you will be required to input a 6-digit code in a defined field to validate and conclude the transaction. This code can be generated by clicking the white button on the device.


Benefits

The token always generates a random code for every transaction thereby making it impossible for another person to carry out online transactions from your account.
There is no need to visit a branch. With a token you can carry out online transactions anywhere in the world.
You can send money to family and friends and make payments from a computer and web-enabled mobile phone
The token is the latest in banking security technology which uses a 128 bit data encryption to protect your account details



Features

Transfer to any GTBank account and other banks in Nigeria
Pay for your HITV subscription.
Pay for your phone bills (MTN postpaid) and internet services (Starcomms)
Pay for your US Visa fee
Book flight tickets on the following Airlines (British Airways/Iberia, Alitalia Airlines, Lufthansa German Airlines, Delta Air Lines, Aviareps-Afriqiyah Airways)
Sell Foreign currencies from your domiciliary account(s) to the bank.
Transfer foreign currencies (Dollars, pounds, Euro) from your domiciliary account to anyone in the world
Place a standing order on your account


How can I get a token?

Pick up token from any GTBank branch

kaze4blues:


Thanks for the info....


Is it free or an amount will be deducted?

princegoam: Yes I have token. So what is the next thing. Kindly help me.