So, here am I with two GTB hardware tokens and none of them works . They both generate invalid transaction codes and in the absence of any obvious physical damage to the devices. This has effectively cut off my access to my account as I'm not currently in the country.

Has anyone had this problem before? Let me add, I experienced the problem after taking the tokens with me on a long flight. Could this be an issue? If you work for GTB or the company that produces these devices, your contribution will be greatly appreciated. I'm sure this information will be useful to many folks out there. I don tire!

Call customer service

@fr3do I will eventually, I have no other choice anyway, I just want to know what's up with these tokens. Abi they get expiry date? Why do tokens start generating invalid codes? Are token devices affected if carried on flights, kept close to phones, magnets etc, etc? If you have some technical knowledge on the functioning of these devices will be greatly appreciated.

Call customer care to reset it for you,. They will ask you questions though and your token ID