The NIPOST is a disaster when it comes to sending parcel outside the shores of this country. I am currently facing a bitter experience after I sent a parcel to Canada since November 1, 2013. I used NIPOST because I was sending food stuff and some other items to my family in Canada. As I will be going over there and I felt that I could lighten my luggage by sending some items in advance. My parcel was handed over to the NIPOST team at Ikeja General Post Office. They had promised me that the parcel will get to Canada in eight days. As I write, 23 days after, the parcel has not been delivered.

The biggest challenge is that the NIPOST officials in Nigeria keep lying about the whereabout of the items. I have been to the International Postal Office at NAHCO shed all to no avail. I have done all I could; called their Customer care, who are so rude and always giving excuses that the network is down. It is either there is NO LIGHT or NETWORK IS SLOW, etc. They are not serious there.

As a last resort, I contacted Canada Post and online chat confirm the following gory details to me:

i. Parcel I delivered to NIPOST on 01/11/2013 was actually shipped on 13/11/2013
ii. Contrary to NIPOST claims that parcels are air-freighted, they are actually sea-freighted
iii. Contrary to the 8 days assured, Canada Post indicated that parcel would take over four - six weeks to deliver

My challenges are that some of the things I packed inside the parcel would go bad due to dampness and the delay in delivery.

Have you experienced same? What did you do? Can I sue NIPOST? I need honest advice as I am sure that these people must have lost many parcels in the past. If you have been affected, you can also contribute.

Sorry about this misfortune.

Dont know why you opted to use NIPOST service. I wouldnt trust NIPOST to deliver a letter within Lagos on time, much less an international delivery of a parcel containing perishable items.

I've had few a dealings with them in the past, all of whose outcome were quite disgusting.
Like every institution run by the federal govt, it needs a complete overhauling.

Sorry guys but I actually have a different opinion to these. I saw great changes in Nipost. I really applaud them. I did experience a surprise. Nipost got my mails to overseas exactly 7 days for several times. They airlift the parcels thru plane and not ship. The problem is if u want to post, plz try the head office of that state u re residing. Many of the offices in local places have lazy workers who don't care. They can take some days to shift it to the head office which will send to Lagos head office for final compilation before dispatching it to various countries. Nipost is working hard now.

Hello, please i am in a big mess now. Experiecing same thing now. Please what did you do? Did you sue them? How? Did you get the goods? my mum sent important items to me since march 4th 2015 via EMS which is even a courier service. Goods we cant find, track and all i have been told are lies. once, they had said the goods was in Finland already. I called our post office and it was all lies. What can i do please?

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