Our Clients is a wholly owned Nigerian company with group subsidiaries involved in the business of integrated facility management, sales and distribution of cleaning equipment, products, accessories and catering equipment,. They are interested in recruiting and retaining highly motivated and experienced professionals wishing to develop their full potential.

ROLE SUMMARY:
To oversee Operations, Customer relationship management and Total management of customer account. Key areas they role entails involves Operations management, Quality assurance, Customer relationship management, Materials management, Operational staff & asset management and Business Development.

DUTIES AND RESPONSIBILITIES:
1. Coordinating all operations activities effectively to meet customer and company expectations.
2. Design a customized Work schedule and Checklist for each location managed
3. Ensure the establishment of Standard of Operation Procedure for each site
4. Ensure that customer satisfaction cards are received, filled and returned by customers for service delivery evaluation
5. Materials management by ensuring strict adherence to use of company approved materials list and only company approved labeled bottles and canisters must be s
6. Develop and maintain effective customer relationships by regular client visits, phone calls and resolving issues as they arise
7. Operational staff management by determining staff requirements and ensuring they are adequately provided for
8. Operational asset management
9. Business Development activities such as engaging in secondary marketing activities to increase business, on site marketing and referral marketing activities based on relationship with client
QUALIFICATIONS WORKING EXPERIENCE & SKILL
1. First University Degree
2. MBA or Second Degree Added Advantage
3. Ability to manage multiple priorities
4. High sense of responsibility, accountability and dependability
5. Must be articulate, good team player, and a seasoned professional.
6. Leadership Skills

Location: Lagos

Remuneration is very attractive. Suitable and qualified candidates should please send a cover letter and their CV to
mariam.adeyemi@brentconsulting.com using position applied for as the subject