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Customer Service Representative Job
Location: Aberdeen, Lagos, United Kingdom,
Nigeria
Job Number: 1976557
Business: GE Oil & Gas
Business Segment: OG-SUBS Subsea Systems
We develop smart solutions for our customers
across the oil and gas value chain delivering the
innovation, customized service solutions, training
programs and technology that helps them to
maximize their efficiency, productivity and
equipment reliability.
We partner with our customers to develop their
next generation workforce; help them to fully
benefit from the megatrends of natural gas, the
growth of subsea and hard-to-reach reserves and
the revolution in asset health management.
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Posted Position Title: Customer Service
Representative
Career Level: Experienced. Function: Services
Function Segment: Fulfillment Operations Location: United
Kingdom, Nigeria
U.S. State, China or Canada Provinces: City: Aberdeen, Lagos
Postal Code: AB238GD. Relocation Assistance: No

Role Summary/Purpose:
Based in Onne, Nigeria the Workshop controls
technician will be responsible for the
refurbishment of SCM’s and IWOC’s controls
repairs.
He will report to the workshop supervisor and be
competent in workshop practices, electrical &
hydraulic fault finding.

Essential Responsibilities:
Responsible for defined work or projects with
moderate complexity. Follows an individual work
plan and meets day-to-day short-term objectives.
Has the ability to resolve issues through
immediate action or short-term planning.
In a call center environment, provide outstanding
service and representation to external and internal
customers through accurate order entry and call
handling with superior, professional
communications
Support other Customer Service Representatives
in the Customer Service Center (CSC) to meet
and exceed customer expectations
Work as a liaison between the customer, sales,
product management, logistics for supply and
demand and other corporate personnel
Responsible for ensuring Field Support tasks are
completed in a timely manner
Responsible for understanding all SAP / ERP
Standard Operating Procedures
Ensure accuracy of documentation including
shipping, invoicing and finance systems
Responsible to process return of goods from
customers
Participate in departmental training programs
Adhere to Customer Service Center Standard
Operating Procedures

Qualifications/Requirements:
Bachelor’s degree from an accredited university or
college (or a high school diploma/GED with
proven experience in customer service)
Applications from job seekers who require
sponsorship to work in the UK are welcome and
will be considered alongside all other
applications. However, non-EU/EEA candidates
may not be appointed to a post if a suitably
qualified, experienced and skilled EU/EEA
candidate is available to take up the post, as the
employing body is unlikely, in these
circumstances, to satisfy the Resident Labour
Market Test.

Additional Eligibility Qualifications:
Desired Characteristics:
SAP / ERP Knowledge is preferred
Strong problem solving skills
Ability to multitask
Strong sense of priority
Ability to work independently and a strong team
player
Strong oral and written communication skills
Strong interpersonal and leadership skills
Sound business acumen
Able to effectively interface with all levels of
internal and external customers

Job Segments:
Hydraulics, Customer Service,
Customer Service Representative, Electrical, ERP,
Engineering, Technology

How To Apply
All interested applicants should visit the site below to read more añd apply.