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Nigeria’s Telecoms Service Quality Better Than London’s, Dubai’s, Says NCC by etunoman76(m): 7:18am On Jul 12, 2014
The Chief Executive Officer, Nigerian Communications Commission (NCC), Dr Eugene Juwah yesterday took a swipe at the barrage of telecoms customers’ complaints in the country over service quality, saying the quality of service (QoS) in the country is one of the best in the world.

Speaking at the 75th Telecoms Consumer Parliament in L:agos, Juwah said he just came back from Central London and Dubai in the United Arab Emirates (UAE) insisting that the QoS in those two cities were not better than that offered by telcos in the country.

According to him, the QoS provided by players in both the aviation and banking sectors of the economy were worse than the one offered in the telecoms sector yet not much noise is heard about that.

He said: “I have heard about these complaints about quality of service in Nigeria. The quality of service in Nigeria is not the worst. The quality of service in this country is better than that of Central London, better than Dubai. Wireless telephony technology is rather complex. You cannot absolutely do without drop calls.”

Juwah who was reacting to the explanation of Corporate Service Executive at MTN, Akinwale Goodluck that QoS get degraded during wet season because of whirlwind, said while he will neither agree nor controvert that position, the technology of global service for mobile (GSM) communication is complex.

He explained that it is not within the mandate of the regulator to compel operators to give financial compensation to customers for poor QoS, adding that its mandate is to ensure that customers get fair deal by ensuring that they get value for their money.

He said the NCC will continue to sanction operators that fail to meet the specified key performance indicators (KPIs) while money paid from the fines will be paid to the coffers of the Federal Government for appropriation since the regulator does not have the power to “appropriate”.

He said customers that feel so aggrieved about the QoS issue should either go to the Consumer Protection Council (CPC) or the court to seek redress.

Goodluck said the operators were doing their best at ensuring improved QoS. He said all the operators have currently engaged all the original equipment manufacturers (OEMs) to do network optimisation.

He lamented the inability of the operators to tame the excesses of groups and other government agencies that invade base transmission stations (BTS) to decommission them, adding that developments such as that will continue to impact negatively on service quality.

According to him, three of the operators are currently having issues with the government of Enugu State where their facilities have remained shut-down.

He lamented the impunity with which people go and shut down BTS, insisting that nobody goes to Kainji Dam and shut down its operations yet telecoms infrastructure are as critical to national development as power infrastructure.

Speaking on the occasion, its Director, Consumer Affairs Bureau, Mrs. Maryam Bayi, decried the low response time to customers’ complaints by the network operators.

She identified common complaints to include unauthorised text messages/telemarketing, ‘credit’ disappearance, drop calls, customers care centre monitoring, inaccessibility of customer care help lines, unlawful deduction of credit for value added services not subscribed to, poor network service unavailability of service and running of adverts for promos without obtaining the mandatory regulatory approvals.


http://thenationonlineng.net/new/nigerias-telecoms-service-quality-better-than-londons-dubais-says-ncc/
Re: Nigeria’s Telecoms Service Quality Better Than London’s, Dubai’s, Says NCC by barackodam: 7:46am On Jul 12, 2014
[quote author =etunoman76]He said: “I have heard about these complaints about quality of service in Nigeria. The quality of service in Nigeria is not the worst. The quality of service in this country is better than that of Central London, better than Dubai. Wireless telephony technology is rather complex. You cannot absolutely do without drop calls.”[/quote]



Nonsensical.


Why ddnt he say U.K and or U.A.E than singling a state out

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