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careers@u-connect-ng.com (KYC Officer) by Nobody: 10:28am On Jul 24, 2014 |
Origination & Maintenance - Job Description Job Title: KYC Officer (Abia State) Job Grade/Level: Contract Staff Department: Account Origination and Servicing Unit: Customer Mandate Main purpose of the job: To accurately ensure all necessary documentations are in place for all types of accounts as directed and captured in the banks KYC operational Manual. Key responsibilities • To ensure detailed checks on all packages received to ensure KYC compliance • To accurately capture packages received on excel so as to deduce outstanding AOP’s yet to be submitted by the branches. • Ensure that all AOP meet the expected compliance, policies and statutory regulations and Non-compliance are actioned immediately to branches. • Ensure all packages received at the KYC centre are accounted for and daily report of total accounts received are duly confirmed. • Ensure that workflow within the unit is of consistently high standard. • To comply with business requests and prompt reports to ensure business targets and timelines are met. • Ensure all received packages are processed within 24hrs of receipt. • Proactively identify trends that may affect the quality of data reporting and checking and ensure corrective action is applied appropriately and timeously. • Timely escalation to the team leader on issues requiring such. • Ensure target is maintained on a daily basis by pre-planning activities. • Ensure zero error rate • Ensure that packages are properly tagged with correct CIF Id’s • Ensure that tagged files are arranged serially and put on the rack as per agreed tinelines • Ensure retrival of file /document request are met within agreeded time luinesd • Pro-actively monitor work flows and work queues to ensure that the same day processing is achieved. • Ensure any system issues are immediately escalated through the appropriate channels. • Ensure the commitment targets as would be advise from time to time and done so within the turnaround times agreed to. • Ensure service levels agreed to are met or are above standard. • Ensure appropriate cost control. • Timeously identify risks and opportunities. • Assist where required, with escalated queries that may relate to the AOP’s received and processed. • Work smart with room for little or no errors • Maintain confidentiality and integrity of customer Key performance measures: • Meet and exceed capture targets and SLAs • Attention to details on documentation checks • Teamwork • Productivity and efficiency • Improve Business Operations’ Customer Satisfaction Levels • Improve External Customer Experience via targeted process improvements Important relationships • Internal and external customers; Branches, other departments within IPC and Fraud Risk Department. • Will be required to interact with other areas such as IT, Compliance, Internal Audit, Operations, Fraud Problem solving, planning and decision making • Required to follow laid down policies and procedures at all times. Work within well defined procedures, controls and systems, ensuring that these are complied with when undertaking daily activities. • Sound recall of procedures and previous experience is required • Refer problems falling outside parameters to the team leader for resolution within agreed timeframes. • outside usual parameters are to be referred to the immediate supervisor • Make recommendations with regard to streamlining or changing processes, thereby striving to improve customer service and turnaround times • Ability to quickly identify “bottlenecks” in processes/internal regulations and understanding the impact of these on customer service • Escalate technical problems to correct areas following the proper escalation procedures • Most common issues dealt with involve assessment of financial transactions to identify whether all the necessary conditions have been met. • Able to take the initiative within limits of authority. • Know when to exercise discretion and when to make ‘on the spot’ problem analysis when a client is experiencing a problem. • Work with empathy without compromising standard. Knowledge, experience and personal competencies • Sound Knowledge of the banks/CBN KYC standard • Computer literate (ms office) • Knowledge of bank’s policies as it relates to function • Knowledge on Fraud and Compliance requirements Experience N/A – Your school leaving graduates. Personal competencies • Ability to convey factual information clearly and accurately • Methodical, accurate and pays attention to detail • Computer literacy. • Self motivated • Customer service orientated • Good verbal and written communication skills • Ability to remain calm and handle pressure • Problem solving and analysis • Results driven • Planning • Team player • Resilient • Flexible • Integrity and honesty • Service orientated • Proactive Application Method: Interested Applicants should forward their cvs to (careers@u-connect-ng.com) using KYC OFFICER as the subject of the Email. |
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