I have been banking with Ecobank for close to 10 years now and to be candid their services has been terrible and irritating. Recently I applied for a new Atm cause of the loss of my previous one.I was told to fill a form which I did, and after filling the form, the sum of 1000 naija was deducted from my account. I was then told to come back in 2 weeks time, the normal Atm policy. Unfortunately I could not go back in 2 weeks time due to the fact that I had to resume for my N.Y.S.C posting at F.C.T. I therefore visited the closest branch of Ecobank to lay this complaint. The Customer care agent at the Kubwa branch told me to write a letter for my Atm to be transferred to me from Ilorin to Kubwa in Abuja, which I did. She then scanned the letter and sent a mail to the branch that I first applied for a new Atm. She then told me that I should come back next week but added that the process may take months or even years before the Ilorin branch attend to it.
Up till this moment I have not still able to collect my Atm card after making several calls to the Customer care lines in Ilorin all to no avail.. The last Customer care agent I spoke to told me to re apply again, meaning another 1000 naija will be deducted from my account. Imagine what sort of nonsense is this. Ecobank is really a very terrible bank to keep one's money... I am advising all Nigerians to please avoid banking with Ecobank, if not you would surely encounter what I encountered if not more. A word is enough for the wise.

















































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