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Call Center Agent At Ikeja Electricity Distribution Company (IKEDC) by Nobody: 6:46pm On Dec 16, 2014 |
Call Center Agent at Ikeja Electricity Distribution Company (IKEDC) Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (IE), Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government. The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners. This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. Ikeja Electric has a customer Population of 657,444 spread across the 11 Business units including Abule-Egba, Akowonjo, Ikeja, Ikorodu, Ikotun, Ipaja, Odogunyan, Ogba, Ojodu, Oshodi and Somolu. We are recruiting to fill the below position: Job Title: Call Center Agent Location: Lagos Role Purpose A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: Responding to customer open/close requests, Customer inquiries, and requests for account information, Coordinating service requests, Determining the most effective resolution to customer issues and maintaining customer accounts. Requirements Experience and Qualification: Bachelor's degree in any relevant field with a minimum of 2 years experience as a call center agent Role Accountabilities: Respond to billing inquiries and handle customers’ high bill complaints Provide information about company programs, products and services Report electric emergencies and outages Provide data to customers requesting new services and/or construction Seek resolution of customer complaints Respond to utility commission and agency inquiries Updating customer account. Skills: Excellent oral/written communication and interpersonal skills Professional and courteous demeanor Ability to multi-task in a fast-paced, high-volume environment Excellent problem-resolution skills Strong systems skills Ability to learn, retain and apply large amounts of product, procedure, policy and system information Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals Ability to accept and incorporate constructive feedback to improve performance Flexibility in responding to change or business needs Willingness to help peers Excellent attendance and punctuality Good team player Self-starter Male candidate is most preferred Candidate must be fluent in Igbo or Hausa language Application Closing Date Not Stated. Method of Application Interested and qualified candidates should: Click here to apply online 1 Like |
Re: Call Center Agent At Ikeja Electricity Distribution Company (IKEDC) by namo(m): 1:46am On Dec 17, 2014 |
enyinna4:haba. no link to click na |
Re: Call Center Agent At Ikeja Electricity Distribution Company (IKEDC) by arinzeejiofor: 5:05am On Dec 17, 2014 |
After filling the form online it will give u another page saying THAT THE APPLICATION IS NOT SUCCESSFUL. Plz assist, what should i do? |
Re: Call Center Agent At Ikeja Electricity Distribution Company (IKEDC) by arinzeejiofor: 5:14am On Dec 17, 2014 |
After filling the form online it will give u another page saying THAT THE APPLICATION IS NOT SUCCESSFUL. Plz assist, what should i do? enyinna4: |
Re: Call Center Agent At Ikeja Electricity Distribution Company (IKEDC) by Taper: 7:23am On Dec 17, 2014 |
Facing the same issue of Application not Successful, After filling all necessary field accurately.for those that have sent successfully What shld I do......... |
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