Since 1992, the textile manufacturers of The Eastline Group have consistently taken a forward-thinking approach to company development; this endeavor has allowed our business to evolve into an internationally renowned textile manufacturing operation.


Job description
•Resolve customer complaints via phone, email, mail, or social media.

•Use telephones to reach out to customers and verify account information.

•Greet customers warmly and ascertain problem or reason for calling.

•Cancel or upgrade accounts.

•Assist with placement of orders, refunds, or exchanges.

•Advise on company information.

•Take payment information and other pertinent information such as addresses and phone numbers.

•Place or cancel orders.

•Answer questions about warranties or terms of sale.

•Act as the company gatekeeper.

•Suggest solutions when a product malfunctions.

•Handle product recalls.

•Attempt to persuade customer to reconsider cancellation.

•Inform customer of deals and promotions.

•Sell products and services.

•Utilize computer technology to handle high call volumes.

•Work with customer service manager to ensure proper customer service is being delivered.



Responsibilities:
•Attracts potential customers by answering product and service questions; suggesting information about other products and services.

•Opens customer accounts by recording account information.

•Maintains customer records by updating account information.

•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

•Maintains financial accounts by processing customer adjustments.

•Recommends potential products or services to management by collecting customer information and analyzing customer needs.

•Prepares product or service reports by collecting and analyzing customer information.

•Contributes to team effort by accomplishing related results as needed.


Qualifications and Requirements:
•Minimum of HND in a related discipline
•Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking. Minimum of second class lower degree in Any management related courses and customer service agent courses.
Interested candidates must forward Cvs to marveyfloors@gmail.com on or before 31/1/2015 by 12noon.

Location please....

Plz,location? And how much is the pay