Job Summary:
The Admin Supervisor is responsible for the administration and efficient daily operation of a full service hotel branch, including product sales, customer service, security, safety and employee management, in accordance with the Hotel's objectives.

Job Duties & Responsibilities

Branch Performance Management – Establish and communicate branch performance standards, monitor and facilitate the business performance of branch office whilst ensuring superior and effective delivery of maximum returns to all stakeholders.

Business Development & Customer Relationship Management - Accountable for driving new client acquisition and retention, growing market share and branch balance sheet, non-interest income, etc. and fostering client satisfaction to meet or exceed branch sales and service goals.

Risk Management - Accountable for management of risk assets, operational risk management, branch operations and compliance by providing direction and guidance to branch staff on operational/regulatory procedures for the branch in compliance with the Hotel’s established parameters.

People Management & Development – Responsible for managing, staffing and scheduling all direct reports within the branch. Also responsible for recommending training and recognising/ rewarding the performance of branch staff.

Ensure satisfactory branch audits; review and certify completion of continuity and recovery activities; ensure the branch focuses on operational processes to enhance the client experience.

Report and follow up on branch facility issues that hinder branch operation.

Ensure Branch financial goals are met or exceeded.

Required Qualifications/Experience

1-3 years experience within similar operations

Demonstrated ability to lead and coach teams successfully

In-depth understanding of the Nigerian Hospitality sector

Excellent problem solving, decision making skills and analytical skills

Demonstrated ability to leverage Centres of Influence (COIs) to further promote Hotel business

Ability to interact with business partners and demonstrated ability to effectively communicate e.g. must possess strong public speaking skills

An MBA and relevant professional certifications are added advantages

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