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Graduate Customer Care Representative Needed! / Etisalat Customer Care Representative Recruitment / Globacom Customer Care Representative. (2) (3) (4)
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Customer Care Representative by VINECON: 11:37am On Mar 24, 2015 |
providing help and advice to customers using your organisation's products or services; communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers; analysing statistics or other data to determine the level of customer service your organisation is providing; producing written information for customers, often involving use of computer packages/software; writing reports analysing the customer service that your organisation provides; developing feedback or complaints procedures for customers to use; improving customer service procedures, policies and standards for your organisation or department; meeting with other managers to discuss possible improvements to customer service; being involved in staff recruitment and appraisals; training staff to deliver a high standard of customer service; leading or supervising a team of customer service staff; learning about your organisation's products or services and keeping up to date with changes; keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. For Lagos residents only Applicants should forward their c.vs to hr.vintageconsult@gmail.com |
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