Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,194,898 members, 7,956,393 topics. Date: Monday, 23 September 2024 at 11:05 AM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Care Representative (642 Views)
Graduate Customer Care Representative Needed! / Etisalat Customer Care Representative Recruitment / Globacom Customer Care Representative. (2) (3) (4)
(1) (Reply)
Customer Care Representative by VINECON: 11:37am On Mar 24, 2015 |
providing help and advice to customers using your organisation's products or services; communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers; analysing statistics or other data to determine the level of customer service your organisation is providing; producing written information for customers, often involving use of computer packages/software; writing reports analysing the customer service that your organisation provides; developing feedback or complaints procedures for customers to use; improving customer service procedures, policies and standards for your organisation or department; meeting with other managers to discuss possible improvements to customer service; being involved in staff recruitment and appraisals; training staff to deliver a high standard of customer service; leading or supervising a team of customer service staff; learning about your organisation's products or services and keeping up to date with changes; keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. For Lagos residents only Applicants should forward their c.vs to hr.vintageconsult@gmail.com |
(1) (Reply)
Job Vacancy In A Medical Diagnotic Company In Lagos / In Need Of A Job / MTN Nigeria Job Recruitment (6 Positions)
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 6 |