Customer Service Online Training
Basics of Customer Service
Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and use the basics of customer service, it is helpful to have monthly or quarterly trainings to emphasize and reinforce important customer service procedures.
This set of modules is intended for anyone who needs to brush up on essential customer service skills. The lessons explore phone skills, service value, expectations, handling complaints, and other key areas.

Topics Covered

Promote Your Service Value
Over-Service to Leave a Lasting Impression
Ensure that What You Do Matters: Apply the Customer Window
Characteristics of a Value-Centered Organization
Understand What Those You Serve Value: Selection Values
Understand What Those You Serve Value: Evaluation Values
Know and Work With the Expectations of Those You Serve
Applying the Service Experience Chart
Applying Service Gap Analysis
Learn to be On-Stage to Provide the Best Service
Take Care of Yourself to Provide Sustainable Service
Package Your Service with Warmth
Use Effective Phone Skills
When You Can't Say "Yes"
Win Over that Difficult Person
Turn Lemons into Lemonade: Handling Complaints Effectively

COURSE FEE : N 20, 000

Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 224023F, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…

Effective Time Management Online Training
Do you ever wish there were more than 24 hours in a day so that you can do all of the things you need to do? Are you finding it hard to keep up with your work?
This collection offers an in-depth look at time management. We'll explore issues and build skills in areas such as efficiency, scheduling, delegation, and prioritization
Advantages of Time Management:
• Gain time
• Motivates and initiates
• Reduces avoidance
• Promotes review
• Eliminates cramming
• Reduces anxiety
Topics Covered

Save Time and Save Stress
Don't Let Priorities Go Awry
The Daily To-Do List: Your Basic Tool
Bending Time to Your Will: Scheduling and Time-Logging
Using Your Prime Energy Time for Priority Tasks
How to Communicate with Time in Mind
Effective vs. Efficient
Time-Saving Tips from Viewers Like You
Experiencing An Ideal Day
Project Management = Time Management Turned Up a Notch
Writing the Right -and Quick- Way
The Meeting: Opportunity or Time Waster?
Taking Control of Your Inbox
The Art of Delegation: Give It to Phil and Phyllis To Do
Laying Out the Time-Sensitive Project
How Long, How Much, How Good: Juggling Project Resources

COURSE FEE : N 20, 000

Please Visit: www.sijisononlinetraining.com.ng or call +234– 8180224477, 09092777877 BBPin: 33422647, 21B704A5 or send us an email: training@sijisononlinetraining.com for more details…