Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,153,989 members, 7,821,438 topics. Date: Wednesday, 08 May 2024 at 12:57 PM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / French Speaking Dispatch Job In A A Telecommunications And Information Technolog (447 Views)
Ongoing Recruitment In A Telecommunications,engineering,oil & Gas Servicing Comp / Phillips Consulting Recruiting For A Telecommunications Industry - 16 Positions / Telecommunications And ICT Company Job Vacancies (6 Positions) (2) (3) (4)
(1) (Reply)
French Speaking Dispatch Job In A A Telecommunications And Information Technolog by odion: 12:49pm On Jun 04, 2015 |
MacTay Group is recruiting on behalf its clients, a Telecommunications and Information Technology Solutions provider in Nigeria to fill the position of: Job Title: French Speaking Dispatch Location: Lagos Reporting To: Dispatch Centre Manager Job Overview Responsible for work allocation to the Field Operations Field Engineers Effectively using internal and external IT systems and tools Ensuring internal/external SLAs are achieved or mitigated if applicable Handle in and outbound telephone calls in line with internal SLAs Manage work queues (Waiting Internal, Waiting External, Spares, Estates, Jeopardy) Main Responsibilities Responsible for work allocation to the Field Operations Field Engineers. Primarily manual ticket assignment or through optimised automation processes within a Work Force Management system (WFM). Monitor email account for information which may highlight known site or network issues, confirmations of access, climbs or requests for assistance from other areas of the business. Manage all incoming high priority and low priority faults that are executable, paying particular attention to high profile tickets such as big hitters, OOS and COOS The ability to work as part of a team or off own initiate in a team driven environment. Negotiation skills with varying stakeholders are key to the role of controller. The ability to represent Ericsson in a professional manor and ensure escalations are kept to a minimum and handled promptly whilst seeking support from varying interfaces. Management of non-executable tickets in relevant queues i.e. waiting internal, waiting external, spares, delayed access and climatology Handle in and outbound telephone calls in line with internal SLAs. Following professional telephone etiquette ensuring queries are handled effectively and efficiently Real time Gantt management: ensuring Field Engineers accept, progress, monitor and update tickets. Ensure that engineers have a consistent flow of tickets to manage Requirements Technical Competencies (Essential and Desirable) Full professional proficiency in French (Essential) Full professional proficiency in English (Essential) Self-motivation (Desirable) Manage workload efficiently (Desirable) Experience using trouble ticketing systems (Desirable) Good written and communication skills) (Desirable) Excellent people skills (Essential) Good customer service skills and telephone manor (Essential) IT skills (Essential) Geographical understanding (Essential) Behavioral Competencies Professionalism (Essential): Customer First: anticipate customer and market requirements and adapt to their needs. Understand your customers, anticipate their needs and exceed their expectations Execute swiftly, right first time Accountability – be responsible for impact of your actions, deliver on your commitments Respect (Essential): Contribute to the creation of an environment in which team/ individuals are empowered to innovate, make decisions and take action Use diversity as a strength, ensure equal opportunities and listen to the views of others whilst offering productive feedback. Perseverance (Essential): Passion to win, strive for high achievement Courage – Has the confidence to challenge existing processes or procedures and suggest new ways of working that end up in improved delivery performance How to Apply Interested and qualified candidates should: Click here to apply online Note: All non French speaking application would be discarded for more Jobs in Nigeria: http://jobs.scoop.ng/ |
(1) (Reply)
Urgent Vacancy For A Php/graphics Guru / Nigeria Trade Marketing Manager At Hayat Holding / Sales & Marketing Manager At Brand Envoy
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 11 |