JOB TITLE – CALL CENTRE TRAINING MANAGER

REPORTS TO – OPERATIONS MANAGER

DEPARTMENT – BUSINESS DEVELOPMENT

- Locates or proposes potential business deals by contacting potential clients; discovering and exploring opportunities.
- Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending investments.
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating clients' needs and goals.
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
- Managing the daily running of the training centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
- Maintaining up-to-date knowledge of industry developments and involvement in networks;
- Design and Schedule training plans, develop & deliver training documents based on client's needs and objectives
- Deliver training in various classroom formats, using relevant training materials such as texts, hand-outs, practical sessions, class exercises or assessment tools.
- Continue to update and revise course content and teaching methodology in order to maintain currency and relevance.
- Maintain familiarity with current texts, materials, teaching aids and techniques relative to courses within the discipline and recommend their adoption when appropriate.
- Actively seek ways to improve instruction.
- Maintain accurate records, including class schedules, student rosters; Strict observance of these procedures is required for on-going consideration for other training assignments
- Other duties as assigned

EDUCATIONAL QUALIFICATION

• HND/Bachelor's degree in Business Administration, Human Resources, Education, Marketing, Communications, Psychology or related field from an accredited institution, indicating academic preparation in related field required
• Masters’ qualification will be an added advantage
o Level 1 - Licenses and certificates related to specific disciplines preferred.
o Level 2 - Two (2) or more licenses and certificates related to specific disciplines preferred.
• Minimum of five (5) years related work experience preferred

REQUIRED SKILLS

Successful candidates must;
• Have good marketing and negotiating skills
• Have excellent presentation and interpersonal skills with demonstrated proficiency in both oral and written communication.
• Know how to develop curriculum and design training, including methods of assessing effectiveness.
• Possess good command of the English language and be familiar with media production and communication techniques, also understand aspects of personal psychology and group dynamics.
• Must be comfortable training in a corporate environment with the ability to interact professionally with corporate clients.
• Must be able to customize professional and quality training contents and format to fit client's objectives.
• Have knowledge of current developments in related fields of specialization with the ability to keep up-to-date on changes in policies and procedures to maintain current working knowledge.
• Ability to contribute and present innovative ideas for new curricula and programs that combine traditional schedules with new demands from industry schedules.
• Be conversant with current technology.
• Excellent verbal, written, and interpersonal communication skills.
• Strong computer skills including MS Office (e.g., Excel, Word and Power Point, Articulate)
• Dependable, great attitude, self-starter, highly motivated and a team player.
• Ability to multi-task, meet multiple deadlines and handle pressure with tact and poise.
• Proven ability to prioritize.

REMUNERATION

Salary is negotiable, depending on the experience and skills possessed.

Interested candidates should kindly forward their curriculum vitae to penthousecallcentre@gmail.com.

CLOSING DATE

Closing date for this application is July 7, 2015.