A very standard hotel in the heart of Abuja is currently looking for a front desk agent preferably a male who has actually worked at the front desk of a reputable hotel in the past.



Job Title: OPERATIONS GUEST SERVICE AGENT (NIGHTS)
Reports To:Operations Supervisor (Front of House)

JOB DESCRIPTION

You are responsible for professionally and courteously attending to the needs of hotel guests throughout their stay in order to ensure the best possible guest experience at all times. Also, as Night Auditor you are responsible for balancing the day’s revenue and transactions during your shift.

ESSENTIAL JOB FUNCTIONS and KEY PERFORMANCE INDICATORS (KPIs):

• Closing and balancing all room accounts. ƒ
• Counting and balancing cash and credit card receipts. ƒ
• Balancing direct bill accounts.
• Verifying and balancing vouchers.
• Running and completing the Night Audit report. ƒ
• Investigating or analyzing out-of-balance situations.
• Making adjustments or corrections to accounts as needed. ƒ
• Completing other various computer audit reports.
• Provide information to guests about hotel policies, services and amenities
• Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)
• Be a point of contact for our guests’ needs and queries, answer the telephone, provide assistance and deliver amazing service in everything you do
• Selling rooms to “walk-in” guests
• Checking-in and checking-out guests
• Entering and updating reservations in the Property Management System (PMS)
• Posting charges to guest accounts correctly
• Processing guest payments correctly
• Making necessary corrections to guest accounts
• Informing the housekeeping department about room status/availability
• Listening for and responding to guest complaints
• Operating hotel switchboard and telephone system
• Maintaining a clean work environment
• Maintaining daily logs as required
• Balancing shift work and cash drawers
• Ensuring that all shift checklist tasks are completed daily
• Deliver amazing guest service at the Lounge Bar
• Adhere to strict hotel grooming standards
• To comply with all hotel and company policies
Additional Responsibilities:

• Any other duties assigned by supervisor or management

WHO WE WANT
• You must be very well groomed and presentable, organized, and an articulate communicator in English.
• You must be confident, self-driven, highly motivated and must strongly detest poor customer service.
• You must be proactive, possess the ability to cope with stressful situations and deliver on expectations when under pressure. Flexibility is a must as you will be working different shifts.
• You ideally must already have experience in handling VIPs, public figures and other high net worth individuals of different backgrounds. Discretion must be an innate quality you possess.
• Experience in a Front-of-House team of a similar quality hotel or organization is advantageous and previous experience of working with Fidelio or Opera is beneficial though not compulsory.
• You must have natural passion for hospitality and be able deliver amazing service with a smile.
• You must be educated to at least OND level from a reputable institution.

Please note that experience in the hospitality industry, most especially experience gained while working at the front desk of an hotel is paramount.


If you are interested please call me on this number- 07051843244 (Peace) or preferably send your resume to this email-salifuredds@gmail.com

Deadline for this offer is 16th August, 2015