Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / New
Stats: 3,152,553 members, 7,816,339 topics. Date: Friday, 03 May 2024 at 09:49 AM

Illnesses Commonly Encounter By Call Center Agent...... - Career - Nairaland

Nairaland Forum / Nairaland / General / Career / Illnesses Commonly Encounter By Call Center Agent...... (868 Views)

Security Guard With Master's Degree Gets N250K After Encounter With Man In Lagos / Man Shares Hilarious Encounter With A Keke Driver In Lagos / Graduate Contact Center Agent At Contact Solutions Limited (consol) (2) (3) (4)

(1) (Reply)

Illnesses Commonly Encounter By Call Center Agent...... by huthority01(m): 6:39am On Aug 15, 2015
1. High blood pressure
The stresses of the job are overwhelming. Working in different shifts during daytime or grave shift for straight weeks or in some cases in one straight month give Call center Agent or Customer representatives with little choice and because of time management conflict. The health of the body is generally affected. Even at the young age between 20 and 26 years and above are likely candidate for many circulatory problems. The shocking truth most call center agent have a raised blood pressure of 160/120, 190/100 and numerical sudden raise in Bps. This could be attributed to the hectic schedules of work, stress from hearing and talking to rude callers, sleep deprivation, lack of exercises, and most are prone to smoking abuse.

2. Respiratory problems
Call center agent are prone to many respiratory problems such as pneumonia, asthma, bronchitis, allergy and asthma. The causes are due to unhealthy working environment as many call center agent are subject to long hours of working. The too much cold and humidity brought by air conditioning room and presence of carpeted floors and absence of cubicles for individual agent make them more susceptible to any communicable diseases

3. Acoustic shock
Many call center agent are prone to suffer from Ear infection and acoustic shock brought by shouting and screaming from rude callers and from the telephone equipment. As the electrical feedback, non compliant switchboard, latent sonic spikes, turret headsets and electrical feedback added to annoying background noise.

4. Voice loss
Many call center agent consult speech therapist and physician to prescribe those medicines that could relax their vocal chords. Having a good voice is necessary once it is affected means no income as it could lead to absenteeism. Long hours of talking with little rest could be the main culprit leading to dry throat and sore throat due to lack of moisture from drinking little water. In severe cases, vocal strain can produce inflammation of the larynx, swelling of the vocal chords, and ulceration of the lips.

5. Ulcer
The length of time working as schedule could lead to ulcer due to inability to eat on time. The strict policy of working without any intermittent schedules is often not allowed until the shift is over. It is necessary to have a time to take a short nap; hand and back massage as sitting all day, or night time before working should be allow giving time for a brief relaxation. This could be essential to maintain a healthy body.

6. Carpal tunnels syndrome
The length of time spend in front of the computer using the mouse could affect the fingers it would lead to numbness or carpal syndrome where the median nerves is pinched within the finger tunnel causing pain, numbness off the hand. The repetitive motion that requires the uses of hand could aggravate the carpal tunnels syndrome such as writing, painting, and typing with little rest

7. Lung cancer
Many call center agent are addicted to smoking. While waiting for the shifts or from a small break from work they gather to smoke or pass the time. The long term exposure to the tobacco substances could lead to lung problems and in severe cases lung cancer.

8. Urinary tract infection
Because of the little time or no break allow. Many call center agent is given little time to pee and pressure to work continuously as brief interruption could lead loss of productivity. Both women and men could suffer from urinary tract infection and in severe cases being hospitalized or undergo surgery.

9. Depression/Anxiety

The little freedom of time to have a chance to relax could lead to depression and anxiety. Facing lot of complaint from rude client and failure to resolve the complaint could aggregate the symptoms leading to unhappiness and worry.

10. Insomnia
The inability to sleep on the normal time could lead to insomnia. Especially when one have no choice but to follow the tight working shift schedule. This could affect the body biological clock as the normal sleeping pattern are lost.

11. Anemia
Lack of iron supplements could lead to lethargic symptoms and low blood pressure. When the blood does not receive enough minerals it weakens the body health defense.

12. Gall Bladder problems
Gall bladder problems may develop due to lack of exercise from sitting all the time while working. Obesity and indigestion from upset stomach and failure to pass gas often due to constipation due to tight working schedule time. Some may forget or control their elimination when the call of duty persist duly affecting the liver. In severe cases it may require removal of gall bladder.

1 Like

Re: Illnesses Commonly Encounter By Call Center Agent...... by zadok60: 6:48am On Aug 15, 2015
kudos

(1) (Reply)

What Professional Course Do You Suggest I Take? / Mathematics Vs Statistics Career Path / Make money online with global wealth trade Posh,Feri,Feri Mosh

(Go Up)

Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health
religion celebs tv-movies music-radio literature webmasters programming techmarket

Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10)

Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 32
Disclaimer: Every Nairaland member is solely responsible for anything that he/she posts or uploads on Nairaland.