MTN Nigeria is recruiting to fill the vacant position of:Customer Support Partner at MTN Nigeria Customer Support Partner

Job Description
Analysis of customer requests for prompt resolution
Ensure end-to-end account management for Enterprise customers
Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
Liaise with support teams (within and outside ES) in order to resolve any customer identified issue
Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
Constant analysis of Managed customer database for Revenue and Debt management
Work with product, UAT and support teams to validate new products, new systems and upgrades
Generate relevant reports as required by the business
Ensure 98% collection of ALL invoices as at when due
Ensure QA and prompt invoice delivery
Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
Ensure less than 5% customer churn on managed accounts
Ensure resolution of ALL service provisioning and sales support PPPs items
Achieve at least 80% score in ES Customer Satisfaction internal surveys
Job Condition
Normal MTNN office environment
Extended work hours which may include weekends
Occasional travel required
Mobile tools of trade (Blackberry service, Laptops and remote accesses)

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