Aftermath Of SIM Card Deactivation - Phones - Nairaland
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| Aftermath Of SIM Card Deactivation by Orkpekyandega(m): 1:01pm On Sep 11, 2015 |
[b][size=14pt] Aftermath of SIM Card Deactivation [/size]  Emma Okonji writes that the directive by the Nigerian Communications Commission on the deactivation of mobile phone SIMs is causing disruptions for subscribers and operators even though it is for the common good. When the Nigerian Communications Commission (NCC) first conceived the idea to issue a directive to all telecoms operators to deactivate all SIM cards on their networks that were either pre-registered, improperly registered, or did not undergo complete registration, it probably did not envisage the enormous pains and distractions it would bring to subscribers and operators. Although the intent and purpose of the NCC's directive were based on matters of national security and structure, the aftermath appears too weighty on subscribers and the operators who are now going through pains in order to comply with the directive. Reasons for the directive NCC had on August 4, 2015, directed all telecoms operators to commence deactivation of pre-registered SIM cards, improperly registered SIM cards, incomplete registered SIM cards, and gave them seven days to do so or face sanction. The directive, it was gathered, was the fallout of a meeting between office of the National Security Adviser (NSA), Department of State Service (DSS), the network operators and the NCC. The meeting attributed crimes committed against members of the public either by kidnappers, terrorists, robbers and threats to lives, to the use of pre-registered SIM cards, improperly registered SIM cards and incomplete SIM card registration across all networks. The meeting resolved that going forward, all registrations must conform to the data dictionary, technical specifications on finger prints and facial images and the business rule agreed by all stakeholders. All registration records must be validated before sending to the Commission, thus eliminating all invalid records that do not conform with new registrations and indicate same in the monthly reports sent to the Commission. The meeting also resolved that operators would be held liable for cases of pre-registered SIMs. According to NCC, at the completion of the SIM card registration, which started in 2010, more than 120 million SIM cards were registered and transmitted to the central database by the operators. However, the NCC lamented that out of the number, 45 per cent of the SIM cards, amounting to 54 million SIM cards, were deemed invalid for reasons of invalid portrait image, invalid fingerprints, and incorrect/inaccurate demographic data such as name, address, among others. NCC's action At the expiration of the seven days ultimatum given to all telecoms operators to deactivate defaulting SIM cards on their networks, which ended August 11, 2015, NCC commenced monitoring for compliance, and warned that any operator found wanting, shall be sanctioned. In keeping to its words, the monitoring, enforcement and compliance team of NCC, led by Mr. Efosa Idehen, monitored all networks, without further notice to the operators and found all the four GSM operators, wanting. According to Idehen, the monitoring team discovered 37 pre-registered SIM cards on the Globacom network, 35 pre-registered SIM cards on the Etisalat network, 19 per-registered SIM cards on the Airtel network, and 109 pre-registered SIM cards on the MTN network. It also discovered additional 402 incomplete and improperly registered SIM cards on the MTN network. Based on the NCC Regulation 19(1) and 20(1) of the Registration of Telecoms Subscribers, which stipulates a fine of N200,000 for every pre-registered SIM card and for every incomplete and improperly registered SIM cards found to be active on any telecoms operators' network, the NCC decided to fine MTN, Globacom, Airtel and Etusalat, a combined sum of N120.4 million and ordered them to pay on or before September 7, 2015. NCC also ordered all operators to commence SIM deactivation or risk further sanctions. The consequences Following the N120.4 million sanction imposed on all GSM operators, the operators commenced mass deactivation of SIM cards that were either pre-registered, improperly registered, or with incomplete registration, a situation that has left millions of subscribers across networks, incommunicado because their lines have been barred from making calls, while some where placed on receiver mode only, which allows them to receive calls only, without the ability to generate and make calls. [/b]................. www.thisdaylive.com/articles/aftermath-of-sim-card-deactivation/219794/ |
| Re: Aftermath Of SIM Card Deactivation by kehinde1588(m): 1:10pm On Sep 11, 2015 |
ok |
| Re: Aftermath Of SIM Card Deactivation by Orkpekyandega(m): 1:15pm On Sep 11, 2015 |
......:........ [b][size=14pt] Aftermath of SIM Card Deactivation [/size] The situation has pushed both the operators and the subscribers into tight corners, leading to fear of untold hardships for the subscribers, possible loss of subscribers and injection of additional resources on the part of the operators to manage the situation that has resulted to heavy congestion from unprecedented crowds as subscribers troop to customer care centres and experience centres of telecoms operators country, to validate their deactivated SIM cards. Subscribers' pains From Lagos to Ibadan, Benin-City, Agbor, Asaba, Onitsha, Owerri, Port Harcourt, Lokoja, Abuja, Kaduna, and across major cities in the country, the over 54 million subscribers whose SIM cards were either improperly registered or have incomplete registration, and millions of subscribers with active pre-registered SIM cards, who were recently deactivated from across all networks, are in disarray and have stormed the various customer care centres operators to revalidate their SIM registration. The situation has become more frustrating and hectic for subscribers because they have to wait in long queues to re-register their SIM cards that they had hitherto registered under pains of long wait. Subscribers were told at that time, that the registration was okay, only for them to be asked recently, to re-register the same SIM, after it was barred by the network operators. The most worrisome of it is that Nigeria is a multi-SIM country, where a single subscriber has more than one registered SIM card for voice communication alone. Some even have up to three registered SIM cards for voice calls only, and several other registered SIM cards for data communication. It therefore becomes a major challenge for an individual to go to all the operators’ customer care centres and experience centres, to face the same challenge of SIM card registration. Some subscribers have even threatened to challenge telecoms operators in court over the untold hardships they are facing to re-register their SIM cards, which had hitherto been registered. They complained that it's all waste of time and a big stress on their part to queue for another round of SIM registration, for a fault they said is not theirs. Possible loss of subscribers Some subscribers, who spoke with THISDAY, said they would rather stick to the SIM card that was not barred by the telecoms operators, rather than going to face the stress of retrieving the SIM cards that were deactivated. The implication of this, according to telecoms operators, is that they will lose some of their high value customers who may not want to stress themselves to validate their SIM cards, especially those who still have one or two of their multiple SIMs, still active on the operators’ network. Such fear of loss of subscribers may be highly noticeable with the MTN network, which is the largest network in the country, having over 61 million subscribers, out of the combined 150 million subscribers on the MTN, Globacom, Airtel and Etisalat networks. For instance, the recent combined fine of N120.4 million imposed on telecoms operators by NCC, for failure to deactivate SIM cards that were pre-registered, improperly registered and with incomplete registration, MTN alone was fined N102.2 million. Globacom was fined N7.4 million, Etisalat, N7 million, while Airtel paid N3.8 million. The reason for the differential in fine was because MTN has more faulty SIMs on its network than other operators, a situation, which telecoms analysts attributed to the large size of MTN subscribers. They argued that because MTN is the largest network in the country, they are expected to have more SIM cards that are faulty in the areas of pre-registered SIMs, improper it registered SIMs and incomplete registered SIMs. They also envisaged that MTN may likely lose more subscribers, except for those die-hard loyalists to the brand who will undermine the consequence of the stress it will take them to re-register their barred MTN SIM cards. Telecoms analysts argued that although the expected loss of subscribers would affect all GSM operators, they were of the view that MTN may suffer more, being the network with the largest number of subscribers. [/b]..................... www.thisdaylive.com/articles/aftermath-of-sim-card-deactivation/219794/ |
| Re: Aftermath Of SIM Card Deactivation by Orkpekyandega(m): 1:18pm On Sep 11, 2015 |
............. [b][size=14pt] Aftermath of SIM Card Deactivation [/size] Unexpected expenditure Apart from the fear of losing subscribers across networks, the operators are also battling to address the unprecedented crowd of people that throng to their centres on a daily basis, since the mass deactivation exercise was carried out by the telecoms operators, in line with the NCC's directive. They have since deployed more staff to their customer care units to handle registration. They have also extended closing hours from 5.00 p.m to 8.00 p.m, as well as extended working days to include Sundays, just to accommodate more subscribers. In doing this, they are also spending additional money for SIM registration that was not earlier budgeted for. According to the operators, if they were able to spend over N10 billion each for SIM registration from 2010 when they commenced the registration exercise, to 2015, since it was an ongoing exercise, they will definitely spend additional money in handling SIM validation, which amounts to an outright registration exercise. Although NCC had earlier called for understanding among telecoms operators and subscribers, over SIM card validation, the exercise, which is like starting afresh, is really telling hard on the subscribers and operators, a situation that would have been averted, if the registering officers had done their job well in the first instance. [/b] www.thisdaylive.com/articles/aftermath-of-sim-card-deactivation/219794/ |
| Re: Aftermath Of SIM Card Deactivation by Chidexter(m): 1:29pm On Sep 11, 2015 |
As i don register my line, God win |
| Re: Aftermath Of SIM Card Deactivation by Orkpekyandega(m): 1:52pm On Sep 11, 2015 |
[b][size=14pt] See How MTN Has Abandoned Her Subscribers Under Scorging Sun in the in The name of Simcard registration (Photos). [/size] MTN staff just abandoned us at the gate of their office and the manner in which their staff respond to questions/complaints about the whole process is so annoying. They are so rude, so unprofessional in handling the croud as if it is the fault of the subscribers that the registration process failed. This is what makes me believe that the NCC has failed us. Why didn't they follow up the whole process from the beginning to ensure that these telecom service providers complied with the the directive? Why should we be made or rather forced to pay for the telecom service providers' and the NCC's negligence and incompetence? Most of us have left our businesses to come and que up just to get registered again, just for a process that is not supposed to be so complicated, if the regulators had done their work properly. We were at the MTN office as early in the morning, but they never attended to us as urgently as needed. We were left to suffer under the hot sun after which heavy rains started pouring on us to make matters worse. The system especially the NCC has failed us. It will not be out of place for the Senate to probe the NCC for this act of negligence that will and have a negative effect on the Nigerian business community and the nation at large. The telecom service providers should as a matter of urgency, be made to pay compensation heavily to all GSM Subscribers that have been affected by their irresponsible attitude to national business and security course. [/b]
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| Re: Aftermath Of SIM Card Deactivation by Orkpekyandega(m): 1:58pm On Sep 11, 2015 |
More pishures
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| Re: Aftermath Of SIM Card Deactivation by Orkpekyandega(m): 2:04pm On Sep 11, 2015 |
MTN this is wickedness
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| Re: Aftermath Of SIM Card Deactivation by Whizpeter(m): 2:51pm On Sep 11, 2015 |
Summary plz... God bless you 1 Like |
| Re: Aftermath Of SIM Card Deactivation by Orkpekyandega(m): 10:18pm On Sep 11, 2015 |
| Re: Aftermath Of SIM Card Deactivation by Orkpekyandega(m): 10:23pm On Sep 11, 2015 |
Whizpeter:Am talking about the pains of going back to re-register already registered Simcards and the unprofessional attitude of MTN staff in handling people who are out for this exercise. |
| Re: Aftermath Of SIM Card Deactivation by Nobody: 10:23pm On Sep 11, 2015 |
Serious!! Need anything from Jumia? contact me now! |
| Re: Aftermath Of SIM Card Deactivation by Chidexter(m): 12:51am On Sep 13, 2015 |
(1) (Reply)
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