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Customer Care Representatives For Fresh Graduates by Realayomide: 10:57am On Oct 21, 2015 |
Job Title: Customer Care Representatives Job Location: Lagos Real Asset Resources Limited is proud to be one of the fast growing international business management solutions provider organizations, rendering financial solution and business services to professional organizations As a result of business expansion, our company is currently seeking for prospective, vibrant and articulate fresh graduates to be part of our organization Scope of Responsibility • Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems. • Always follow designated scripts and converse with customers using an alert and positive tone. • Attracts potential customers by answering product and service questions; suggesting information about other services. • Become proficient with help desk software utilizing the receipt entry system. • Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics. • Maintain excellent communication with coworkers and supervisors. • Provide feedback and review of customer service processes • Maintain a high degree of competency in chat accuracy • Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations • Ensures/provides quality service to both internal and external customers. • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues. • Contributes to the development and maintenance of standards, policies and procedures regarding customer service • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures. • Facilitates the collection of competitive information in order to monitor business trends and opportunities • Maintains customer records by updating account information. Remuneration: N90000 – 120000 Plus incentives, allowances and bonuses Professional and Academic Qualifications; • A minimum of HND or its equivalent from a recognized tertiary institute • Professional qualifications from a recognized professional boards, will be added advantage Working Experience; • Minimum of a year working experience • Telecommunication or customer care representative experience will be preferred Required Skills: • Must be able to follow multiple processes accurately. • Must be an expert with live chat communication and reports • Excellent Interpersonal and Communication skills • Strong organizational and time management abilities • Good Leadership qualities and Decision making skills • Great attention to detail • Great Multi tasking skills • Competency in Computer skills • Able to work independently and as a team Method of Application: Interested and qualified applicant that meets the requirement should submit a copy of their resume to careers@realassetsresources.com Application Closing Date: 23th November 2015 1 Like 1 Share |
Re: Customer Care Representatives For Fresh Graduates by Roseey0(f): 4:52pm On Oct 21, 2015 |
CV and resume? 23th |
Re: Customer Care Representatives For Fresh Graduates by mYphhiRes: 6:00pm On Oct 21, 2015 |
Roseey0: Lol.... The matter tire me gan-an! |
Re: Customer Care Representatives For Fresh Graduates by ruffneck(m): 6:15pm On Oct 21, 2015 |
Poorly constructed scam.... Some ppl go stl fall tho |
Re: Customer Care Representatives For Fresh Graduates by alims(f): 8:22pm On Oct 25, 2015 |
Lol |
(1) (Reply)
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