CCSP Service Excellence Training program, enhances employee professionalism and leads to customer happiness.
Agents will transform knowledge into action using the practice exercises, job aids and learning tool kits that accompany each unit.
This learning intervention program will:

• Increase customer satisfaction through agents who are thoroughly trained in how to exceed service standards
• Enhance customer satisfaction and retention as agents better understand their contribution to the organization bottom line.
• Enhance representative skills for customer loyalty and repeat purchase
• Increase staff productivity and organization return on investment

Key Learning Outcomes
• Customer Service Concepts and Principles
• Service Policies, Processes and Procedures
• Understanding Customer's needs and Expectations
• Communications and Connecting with Customers
• Complaints Management and Conflict Resolutions
• Customer experience and relationship Management
• Customer Service Teams and team motivation.


Next open classes: Saturday January 16th 201 and Wednesday 13th January 2016
Duration: Six Weeks
Course fee: N80, 000.00/Participant
Venue: CCSP Event Centre, 7, Ikorodu Road opp BRT Bus stop, Maryland Lagos.
For Enquiries and Booking contacts:
Call Sam|08063303931
www.ccsponline.net
customerservice@ccsponline.net

More than ever, customers today want a remarkable experience when dealing with products and brands. They don't only want the quality of product or service, they want the whole package. In fact, customers are willing to spend more for companies that provide a better service. Enhances Customer Support today know what they want. They are not afraid to look for other brands if a company does not provide the experience that they expect.