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Nairaland Forum / Nairaland / General / Career / Certification And Training Adverts / Essential Skills In Customer Service Excellence (399 Views)
Become A Certified Customer Service Professional / Interested In Upgrading Your Skills In Industrial Automation And PLC Programming / Certified Customer Service Manager Training (2) (3) (4)
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Essential Skills In Customer Service Excellence by samueladelowo: 11:19am On Feb 05, 2016 |
This learning intervention program will: • Increase customer satisfaction through agents who are thoroughly trained in how to exceed service standards • Enhance customer satisfaction and retention as agents better understand their contribution to the organization bottom line. • Enhance representative skills for customer loyalty and repeat purchase • Increase staff productivity and organization return on investment Key Learning Outcomes • Customer Service Concepts and Principles • Service Policies, Processes and Procedures • Understanding Customer's needs and Expectations • Communications and Connecting with Customers • Complaints Management and Conflict Resolutions • Customer experience and relationship Management • Customer Service Teams and team motivation. Scheduled Of Our Open Programs: A new class commence every 1st Saturday of the month for 6 weekends. 9:00 am – 3:00 pm Please be registered 2 weeks before the commencement of a new class. Course fee; 30,000/participant For Registration contact 08064835757
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