Sometime in December last year, I bought some items on River island online platform. At the time, the items were worth about117 pounds and my bank billed me about 48,000 naira, which I paid via PayPal

Fast forward to right now, I haven't gotten my order and I've requested a refund because river island is saying they couldn't deliver because of international and custom issues of my country.

River island has said they would refund me but would be after 28 days which is surely a long wait.

Please guys, would it be faster if I request a refund via PayPal and is it better to at this point take up the issue with PayPal since I paid via them.

Second question is, would they refund me the value for 117 pounds at the current exchange rate, or at the then exchange rate??.

Please I need good advice.

Lalasticala, Naijacutee,Dominique please do the needful

It's the River island online platform that would refund your money, not PayPal, you only paid via PayPal and i also think what you send is what u will receive