IMPORTANT ISSUE PLEASE.
I bought this brand new Hp 15 laptop three days ago and since yesterday night it has started misbehaving by shutting down itself while in operation and it will reboot again. Anytime i sm operating it, it will just show some message that "" your Pc has ran into some problem and need to restart""
Pls what can I do to solve this or should I return the laptop with immediate effect?
computer gurus: cc : felix55, shawlxAk, nairalander1516, maysdrays , skydancer, computerboy, Sanni45, jokesmaster. pls u guys should come to my aid

mazeltov:
IMPORTANT ISSUE PLEASE.
I bought this brand new Hp 15 laptop three days ago and since yesterday night it has started misbehaving by shutting down itself while in operation and it will reboot again. Anytime i sm operating it, it will just show some message that "" your Pc has ran into some problem and need to restart""
Pls what can I do to solve this or should I return the laptop with immediate effect?
computer gurus: cc : felix55, shawlxAk, nairalander1516, maysdrays , skydancer, computerboy, Sanni45, jokesmaster. pls u guys should come to my aid

It better you return it immediately so far you just bought it

System specs?

Did you recently install any software or device?

mazeltov:
IMPORTANT ISSUE PLEASE.
I bought this brand new Hp 15 laptop three days ago and since yesterday night it has started misbehaving by shutting down itself while in operation and it will reboot again. Anytime i sm operating it, it will just show some message that "" your Pc has ran into some problem and need to restart""
Pls what can I do to solve this or should I return the laptop with immediate effect?
computer gurus: cc : felix55, shawlxAk, nairalander1516, maysdrays , skydancer, computerboy, Sanni45, jokesmaster. pls u guys should come to my aid

shawlxAk:
System specs?

Did you recently install any software or device?

hp-15 . Corei3, 4gig ram and 500hdd. processor speed is 1.7ghz. yes i installed some apps on it

shawlxAk:
System specs?

Did you recently install any software or device?

hp-15 . Corei3, 4gig ram and 500hdd. processor speed is 1.7ghz. yes i installed some apps on it

You didn't state what OS your PC is running.

Use System Restore to revert to a previous point in time before the problem started. Your personal data will be preserved. However, apps and drivers that were installed since the last restore point will be uninstalled, and apps that were uninstalled might be restored.

Open Control Panel > Click Recovery > Click Open System Restore. The System Restore wizard will guide through the rest of the process.

mazeltov:
hp-15 . Corei3, 4gig ram and 500hdd. processor speed is 1.7ghz. yes i installed some apps on it

shawlxAk:
You didn't state what OS your PC is running.

Use System Restore to revert to a previous point in time before the problem started. Your personal data will be preserved. However, apps and drivers that were installed since the last restore point will be uninstalled, and apps that were uninstalled might be restored.

Open Control Panel > Click Recovery > Click Open System Restore. The System Restore wizard will guide through the rest of the process.

which one is Os? it is window 8.1 pro , ok thanks for your enlightenment, i will follow the procedures you posted

shawlxAk:
You didn't state what OS your PC is running.

Use System Restore to revert to a previous point in time before the problem started. Your personal data will be preserved. However, apps and drivers that were installed since the last restore point will be uninstalled, and apps that were uninstalled might be restored.

Open Control Panel > Click Recovery > Click Open System Restore. The System Restore wizard will guide through the rest of the process.

see what it is showing bro

Did you try System Restore?

Be sure to disconnect all peripheral devices -- including the SD card that I see in that picture.

If you run into further difficulties, check my profile for my BBM pin and Whatsapp number.

mazeltov:
see what it is showing bro

Press the Windows key. At the start screen, type Advanced Startup > Click "Change Advanced Startup Options" > Click Restart Now. After the system restarts, click Troubleshoot on the page that appears > Click Advanced Options and then, System Restore. The wizard will guide you from then on.

If there are no restore points, or if System Restore fails, you can repeat the steps above but after the PC restarts, click Refresh your PC instead of System Restore.

Send me a direct message if you run into anything else. Check my profile for contact details.

mazeltov:
see what it is showing bro

There are a number of things responsible for this, but with my experience with brand recent HP laptops shipped with UEFI. Try updating the drivers especially the network devices using windows update. The issue is peculiar with HP systems. I have experienced a number of HP 15 laptops having this issue.

mazeltov:
IMPORTANT ISSUE PLEASE.
I bought this brand new Hp 15 laptop three days ago and since yesterday night it has started misbehaving by shutting down itself while in operation and it will reboot again. Anytime i sm operating it, it will just show some message that "" your Pc has ran into some problem and need to restart""
Pls what can I do to solve this or should I return the laptop with immediate effect?
computer gurus: cc : felix55, shawlxAk, nairalander1516, maysdrays , skydancer, computerboy, Sanni45, jokesmaster. pls u guys should come to my aid

shawlxAk:
Press the Windows key. At the start screen, type Advanced Startup > Click "Change Advanced Startup Options" > Click Restart Now. After the system restarts, click Troubleshoot on the page that appears > Click Advanced Options and then, System Restore. The wizard will guide you from then on.

If there are no restore points, or if System Restore fails, you can repeat the steps above but after the PC restarts, click Refresh your PC instead of System Restore.

Send me a direct message if you run into anything else. Check my profile for contact details.

OK sir. the system is down but i will try it as soon as i get it charged. let me add u on whatssap bro for onward guidance

nairalander1516:
There are a number of things responsible for this, but with my experience with brand recent HP laptops shipped with UEFI. Try updating the drivers especially the network devices using windows update. The issue is peculiar with HP systems. I have experienced a number of HP 15 laptops having this issue.

OK sir. tanks for responding.

Use system restore lyk shawlxak said.You shd restore it 2 d date before u installed anything on it.I believe restorig shd solve prob. Bt if d prob persist,I wil advise u take it back 2 d store u bought it since u said it's a new system n I wouldn't want u 2 tamper with it much.

Sanni45:
Use system restore lyk shawlxak said.You shd restore it 2 d date before u installed anything on it.I believe restorig shd solve prob. Bt if d prob persist,I wil advise u take it back 2 d store u bought it since u said it's a new system n I wouldn't want u 2 tamper with it much.

He should even dnt try to do any system restore.....

Yea, sorry for responding late, these lecturers are bombarding us with lectures back to back. I have done what you said and the problem still persist. and I have also added you on whatssap I

shawlxAk:
Press the Windows key. At the start screen, type Advanced Startup > Click "Change Advanced Startup Options" > Click Restart Now. After the system restarts, click Troubleshoot on the page that appears > Click Advanced Options and then, System Restore. The wizard will guide you from then on.

If there are no restore points, or if System Restore fails, you can repeat the steps above but after the PC restarts, click Refresh your PC instead of System Restore.

Send me a direct message if you run into anything else. Check my profile for contact details.

Sanni45:
Use system restore lyk shawlxak said.You shd restore it 2 d date before u installed anything on it.I believe restorig shd solve prob. Bt if d prob persist,I wil advise u take it back 2 d store u bought it since u said it's a new system n I wouldn't want u 2 tamper with it much.

how do I do system restore

mazeltov:
how do I do system restore

U cn do dis in different ways:U cn use dis:
Press window key n X togeda.Den select "system" on d list.System window wil appear.Click system protection.In d next window,u wil c "system restore"Click it to run.System restore wizard wil guide u,follow d steps. Select one of d restore points.
Notes:Dis mait take some time bruv,just wait for it to finish.

Seriously? I don't think you did it right. If System Restore didn't solve the problem, System Refresh would certainly have. Get an engineer to help you physically.

mazeltov:
Yea, sorry for responding late, these lecturers are bombarding us with lectures back to back. I have done what you said and the problem still persist. and I have also added you on whatssap I

You shouldn't bother yourself. I already told him what to do in clear terms. Apparently, the problem was solved, but he created the problem again by re-installing the apps that caused the problem in the first instance.

Sanni45:

U cn do dis in different ways:U cn use dis:
Press window key n X togeda.Den select "system" on d list.System window wil appear.Click system protection.In d next window,u wil c "system restore"Click it to run.System restore wizard wil guide u,follow d steps. Select one of d restore points.
Notes:Dis mait take some time bruv,just wait for it to finish.

if system restore dosent work out, use system/partition recovery, tho u'll lose your personal files.. it happened to me recently, system restore didn't work out

shawlxAk:
Seriously? I don't think you did it right. If System Restore didn't solve the problem, System Refresh would certainly have. Get an engineer to help you physically.

it is done sir, i will try to download that virtual box first