Job Title: Front Desk officer

Location: Lagos

Duties and Responsibilities
o Ensure outstanding customer care at all times.
o Maintains a friendly, cheerful and courteous demeanor at all times.
o Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
o Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
o Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
o Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
o Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
o Cross Check all billing instructions to make sure they are correctly updated
o Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
o Performs other duties as assigned, requested or deemed necessary by management.
o Ensure Front office log book and hotel log book is always updated.
o Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
o Participate in hotel committees and task force assignments.
o Assist all departments in servicing the guests during high volume periods.
Prerequisites:
o A positive attitude and excellent communication skills.
o Experience of motivating and leading a winning team.
o Ability to remain calm whilst under pressure.
Education
o OND in hotel management, business administration or related field.
Experience
o Minimum 2 to 3 years work experience as Front desk Officer in a hotel.
Application Closing Date
28th March , 2016.

How to Apply
Interested and qualified candidates should send their Applications and CV's to: hr@bella-rose.com

The email address is incorrect