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Nairaland Forum / Science/Technology / Airtel Ng And Their E-job Scam (416 Views)
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Airtel Ng And Their E-job Scam by IME1: 2:17pm On Jun 30, 2016 |
hi NLers, help this is a serious SOS that is preventing me from evening looking at my phone or checking my airtel account balance. On Sunday i bought N500 airtel credit in a bus park since i was embarking on a trip. i loaded it and it was successful. i now had a balance of about N508 thereabout. between Sunday and Monday i kept receiving e-job 'flash' messages (not even proper sms) that i kept ignoring them as i was not interested, the jobs were not in my area and I DID NOT SUBSCRIBE FOR E-JOB ALERTS. By Tuesday i sent a text and received an airtel notification that my text was sent at N4 and my balance is now N124!!! i was livid! i called customer care immediately and they told me i had subscribed for e-job alerts! i told them i did no such thing because: -i have a job to God's glory -i have worked for a number of years -my phone is not touch screen so they is no question of if i mistakenly subscribed the customer care agent gave many gibberish excuses and told me she would unsubscribe from their centre and gave me a format and a number to text to also unsubscribe. i did still wondering how i would get my over N330 credit e-job alerts had taken. By Wednesday i still got the alerts and kept checking my credit balance. to my chagrin i kept watching N30 being taken away with each passing text which were coming in bulk. i called the customer care line 3 different times, spoke to different people and insisted on speaking with their supervisor which i finally did. none of the conversations i had with them yielded anything positive. i was told my credit would not be refunded and i will have to wait for 12 hours before i am removed from the e-job subscription! by then i had N34. after raked for them. i cut the call and got the next e-job alert which also took the last N30! Nlers i wish to pursue this matter because: -what is the guarantee that if i re-charge my phone i will not be debited again -why should my money go? if i had loaded N1000 or more is that how i would have lost my money -if i had only one line would i have been stranded for the irresponsibility of airtel and overzealous service providers -i am not the only one that has experienced this -i did not subscribe why should i be automatically made to pay for what i dd not ask for I would post this in every possible thread until it gets the attention of airtel. if anyone know how i can reach NCC to complain pls tell is there any other way i can get justice is NCC the only regulatory body how do i get a more authoritative airtel staff to address this matter? Help oh... because sadly i have had this line since Econet (2003) imagine how they are treating such a long time customer. AIRTEL SCAM ALERT |
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