It is fun being in the call centre for some call centre agents due to the types of customers they speak to even though some rain abuses on them as if they are the cause of the issues.

I call the call centre agents professional cleaners because they receive the blames of the organization they represent with just few praises and most times, customers assume them to be the cause when they are not even recognized by that company itself.

The following are the list of the kind of customers calling into the call centre.

1. Irate customers

Irate customers according to their name are ready to shout at the agent. They will not go straight to the point, especially, when they get deduction on their line base on the service they did no opt in to. One good thing about them is that their issues are being solved before they finish talking because you know the reason for their call from their first statement. At times, some of them will start raining courses, incantations on the agent.

2. Knowledgeable customers

Those in this group call into the centre to test the ability of the agent. When they have issues, they start instructing the agent what and what to do and the application to use, possibly because they have once worked in the company or they have read about the company.

They also look forward to agent making mistake so as to bounce on that agent.

3. Exact customers

Call agents love this kind of customers. They know what they want and go straight to the point when they call.

Most times, agent do not spend up to one minute with this kind of customers and they are always happy and ready to assist them.
In Most cases, their issues are related to that of the irate customers but they just take it as normal occurrence.

4. Baby customers

This group is that of the children that calls into the call centre.

They call asking agent to send credit to them, to abuse the agent or to say something irrelevant. There are some that call for genuine reasons though but 50% of them are jokers.

5. Timid customers

This kind of customers knows what they want but are shy to talk with the agent. They are conscious of their grammar, though they also get quick resolution because they can't connect for too long.

Some even call to see what will happen if they initiate the call and will be so surprised when connected. call agents are not super human or something.

6. Clown customers

I call them clowns because they are ready to waste agent's time if the agent is not careful. Some of them will call into the centre and start singing. Some will call and start unnecessary argument.

Some will call seeking to speak to a particular gender while some will call requesting for the impossible. The funny thing is that 90% of those that falls into this category are men.

Please feel free to add to the list.


Source: http://www.bamisepeters.com/2016/07/6-kinds-of-customer-that-call-into.html

Op I bet my royal blue nail polish that u a customer care agent