Hi
I have 2 of the small USB Modems(Dongles) that Spectranet sold when they opened.I have since bought a MiFi because they advised it.
However I currently want to use one of the smaller dongles to try out the Ntel Network in my area.
it's the C160 and i think it's made by some Asian Telco (http://www.asiatelco.com/en/product.asp?ClassId=64&Path=0%7C4%7C36%7C64%7C)
The modems are technically unlocked since they can see other networks but the part of the interface where the APN can be changed has a username and password.

The manual says the Service Provider would have the password, yet they keep evading

Isn't this hardware i paid for? Why should I not be able to use it?

Your modem which is owned by your ISP is locked to their network. They wouldn't give you the unlock code because they don't wana loose subscribers.

You'll have to figure out a way to unlock it yourself. Do some research, GOOGLE is your friend.

Dclique:
Your modem which is owned by your ISP is locked to their network. They wouldn't give you the unlock code because they don't wana loose subscribers.
You'll have to figure out a way to unlock it yourself. Do some research, GOOGLE is your friend.

Technically you own the modem since you bought it.
it isn't loaned or rented but that's a matter for another day....
As for unlocking, technically the modem isnt locked, if it was a Huawei or ZTE, it's a simple matter.
All they did is put in a password on the interface where you'll need to change the APN