Has anyone been able to collect their passport from August onwards from the Nigerian High Commission, after they have gone through the application already at the High Commission?

I ask because on the Nigeria High Commission site, it says from the 1st of Aug, no one will be seen without an appointment date from a third party site. I take it that doesn't apply to those coming to collect their passports, and only those booking for an appointment to apply for a new/renew their passport?

Thanks