willibounce1:
The phuck.ing Indians again... the CEO of ISON,kumar mother phucking, curry smelling Indian bas..tards will always use people like slaves... they'll collect a huge sum from MTN and pay the call centre guys peanuts just so they can make so much money out of them.

I don't blame them... the country is messed up... ordinary outsourcing for call centre, na Indian man still dey run am.

Mboi2:

Well what MTN Said is actually the truth though what actually happened is more like sacking. Most MTN staff in Nigeria are contract staff especially the call center agents in Apapa, Ikoyi, VGC and other locations. Most of the staff also in MTN walk-in centers are contract staff also. These contract staff's are managed by Mactay & CNSSL. Last year MTN Claimed that they are spending much money managing and paying these contract staff and decided to lay off Mactay &CNSSL contractors then took up ISON BPO after much bidding like they said. They chose ISON BPO because they offered to manage all call center staff with lowest budget. They told MTN that they will pay N48k(net) as against N100 to N120k previous contractors use to pay and move them to Ibadan, Ilorin and Abeokuta. So MTN saw it reduces call center budget for them that's why they termitted the contract of previous contractors (MACTAY &CNSSL) and give the contract to ISON BPO.
S0 due to the reduction in pay by more that 60%, and the change in location which ISON does not have any plan for accomodation for atleast first 30days, working hours increased, No benefit or allowance paid to them, all the staff decided to quit the job because it's difficult for one to meet their condition(ISON ). These contract staff so to say were doing all the major works in MTN, not only call center, some spent 8yrs some spent 10yrs, 5yrs etc but as their contract was terminated, MTN through their contractors (MACTAY &CNSSL) did not pay extra kobo apart from their last month salary as severance benefit. The contract of the previous contractors ended Sept 30th then ISON took over 1st Oct and they mandated all CCRs to report to Ibadan BTW that first and 3rd Oct.

MTN makes billions of dollars in Nigeria but use Nigerians as slaves to work for them. The current MTN CEO when he came proposed that all MTN Call center agents should be made permanent staff once you've worked up to 2years but some ogas at the top which are Nigerians opposed it. So MTN did not sack their contract staff directly but they did it indirectly.

GAZZUZZ:


Indians do it best, they are efficient, and effective.

The call center can be moved to a different country, and nothing will happen.

willibounce1:


Indians do what best? The company that was managing before the Indians won the contract weren't ineffective or inefficient. The issue here is money. Indians want to accept the contract even when they know the pay doesn't make sense. They'll offer the call centre staff 40k while they probably pocket 60k or more all in the name of outsourcing and you say they do it better?

they can as well move the call centre to south Africa and go have Indians pay workers there peanuts to work like donkeys...

you can have Indians take over your workshop since they do it better.

GAZZUZZ:


if the Indians will bring in more money why not. Let's be objective Mtn is out to make profit, they will still employ nigerians that live in ibadan and environs.



P.S unna gov just recently fined them big,and you were all clapping.

Stkingsley:
Sometime in July, all the CCRs were given a letter terminating their contract by the then managers CNSSL. The termination was to take effect on 30th September. While the new managers ISON also served us letters asking for indication of interest to continue working with MTN but at a reduced salary of N48k and at either Ibadan, Ilorin and Abeokuta. That was what happened.

Equiano:
MTN raping Nigeria and Nigerians alike with impunity. Imagine making the most profit from a country yet employing most of her citizen as contract staff with paltry pay.

Mboi2:

Well what MTN Said is actually the truth though what actually happened is more like sacking. Most MTN staff in Nigeria are contract staff especially the call center agents in Apapa, Ikoyi, VGC and other locations. Most of the staff also in MTN walk-in centers are contract staff also. These contract staff's are managed by Mactay & CNSSL. Last year MTN Claimed that they are spending much money managing and paying these contract staff and decided to lay off Mactay &CNSSL contractors then took up ISON BPO after much bidding like they said. They chose ISON BPO because they offered to manage all call center staff with lowest budget. They told MTN that they will pay N48k(net) as against N100 to N120k previous contractors use to pay and move them to Ibadan, Ilorin and Abeokuta. So MTN saw it reduces call center budget for them that's why they termitted the contract of previous contractors (MACTAY &CNSSL) and give the contract to ISON BPO.
S0 due to the reduction in pay by more that 60%, and the change in location which ISON does not have any plan for accomodation for atleast first 30days, working hours increased, No benefit or allowance paid to them, all the staff decided to quit the job because it's difficult for one to meet their condition(ISON ). These contract staff so to say were doing all the major works in MTN, not only call center, some spent 8yrs some spent 10yrs, 5yrs etc but as their contract was terminated, MTN through their contractors (MACTAY &CNSSL) did not pay extra kobo apart from their last month salary as severance benefit. The contract of the previous contractors ended Sept 30th then ISON took over 1st Oct and they mandated all CCRs to report to Ibadan BTW that first and 3rd Oct.

MTN makes billions of dollars in Nigeria but use Nigerians as slaves to work for them. The current MTN CEO when he came proposed that all MTN Call center agents should be made permanent staff once you've worked up to 2years but some ogas at the top which are Nigerians opposed it. So MTN did not sack their contract staff directly but they did it indirectly.

heryourjay:
MTN Nigeria, Monday denied sacking some of its contract staff as reported in some national dailies recently.

Some newspaper and online publications alleged that MTN Nigeria had laid off some of its contract staff, particularly those that work at the telecommunications call centres. The reports claimed that many of the contract staff were given their disengagement letters Wednesday.

The reports also claimed that some of MTN workers in Apapa branch, had their salaries reduced from N120,000 to N40,000 a month and were asked to continue working at their Ibadan office, if they were still interested in the job..

However, in a reaction, MTN said the reports were untrue.

Responding to the reports, MTN Executive, Amina Oyagbola, said; “The reports are incorrect. The second phase of a change-in-vendor process took place last week, offering interested workers the opportunity to join the new call centres owned and operated by the vendor; ISON BPO.

MTN signed an outsourcing contract with ISON BPO Limited in 2015, following a competitive bid process. Indeed, MTN’s call centre operations were outsourced to independent third party agencies since 2008, as part of continued efforts to improve the efficiency and quality of customer service delivery in MTN. This is in line with global best practice for organisations in our industry.”.

Also, ISON Group CEO, Pravin Kumar said: “We have been managing MTN’s call centres since last year when the first phase of the transition was carried out, with the second phase taking place at this time.
“We were pleased to have emerged as the new partner to deliver cost-effective solutions, adopting state-of-the-art technology that supports world-class customer service.

The drive for efficient customer service delivery without compromising on quality within prevailing economic realities comes with structural adjustments and we work to balance this with the need to ensure the sustainability of our operations. We have continued to engage with those who are interested in taking up the opportunity to work with ISON under agreed terms.

At ISON, we remain committed to delivering outsourcing solutions to our clients that also provide thousands of job opportunities to members of the communities in which we operate”.

http://www.vanguardngr.com/2016/10/didnt-sack-1500-workers-says-mtn/

cekhoe:
actually MTN is trying to say they didn't but their third party agency ISON did, from the bolded it seems they choose the word structural adjustments we have heard of down size, retrench,we all know they mean one thing "sack", eku recession fellow Nigerians

sanjo8630:
Here is the mail sent by Ison group Hr to agents in Ilorin that our service is no longer needed. Mtn/Ison are deceiving Nigerians. sincerely govt needs to do smtin on dis foreign investors.

[CR - MTNN Ilorin]
Subject: Re: FW: Transition to ISON BPO_Feedback
From: Adebayo Bakare /Nigeria - Ibadan / HR [mailto:adebayo.bakare@isonbpo.com] 
Sent: Friday, September 30, 2016 10:41 AM
Subject: Transition to ISON BPO_Feedback Communication

Dear,
Thank you for attending the recently concluded HR Town Hall session and Helpdesks organized by ISON BPO International Limited.
We have also received your Expression of Interest letter submitted to us for the position of Call Centre Representative.
After careful consideration and review, we regret to inform you that we are unable to grant your request for a job at ISON BPO International.
We thank you for your interest in joining our organization and wish you every success in your future career.

Yours sincerely

 ISON HR

kamalcole3000:


The choice is Thiers
Don't blame a company that is founded by somebody and has come here to do business.

Blame the archaic educational system that produces graduate who go about file in hand seeking a white collar job.
Whatever they offer if they offer and you take it,stop complainhg because the interest of the company and its owner's come first.