http://www.castolee.com/2016/10/see-what-to-do-if-you-have-samsung.html?m=1



Samsung and the Consumer Product Safety Commission formally recalled the Galaxy Note 7 for an overheating battery defect last month, and an exchange program was put into place for customers to get replacement versions.

However, after multiple reports of battery fires in the replacement Galaxy Note 7 devices, Samsung announced this week that it was stopping all sales and production of the model. The company says it is investigating the battery situation.

If you have a Galaxy Note 7 (either the original or replacement version), Samsung advises that you power down the device immediately. You should also contact the wireless carrier or retail store where you bought it for details about getting a full refund, or exchanging it for a Galaxy S7 or Galaxy S7 Edge model.

Those who bought a Galaxy Note 7 from Samsung’s website (or who want more information about the recall) should call the company at 1-844-365-6197 or visit www.samsung.com/us/note7recall.

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