Job Description - General Manager

Purpose

To co-ordinate and maximize the hotel’s physical Resources, achieving optimum standards of service and value to hotel guests within profit objectives and in a manner consistent with the company’s philosophy and policies.

Areas of Responsibility

A.Operations

1.Efficient operation and cost control of all hotel departments and facilities
2.Rooms and public areas consistently maintained to standards of attractiveness, comfort and cleanliness
3.Food and beverage consistently maintained to standards of quality, innovativeness, service and presentation
4.Energy consumption is monitored and minimized
5.Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.

The attaining and maintenance of service levels that exceed expectations is one standard of measurement in measuring the above.

B.Guest And Public Relations

To represent the hotel and the company in a positive and productive manner to guests, colleagues and the community.

Areas of Responsibility

1.Efficient and friendly service to guests

2.Respond to all verbal and written comments and takes action where required

3.Community awareness

C.Marketing

To be aware of the hotel’s position compared to local competition and ensure that plans are developed to maintain or improve that position as necessary and to maximize hotel sales.

Areas of Responsibility

1.Develop effective short and long term strategies
2.Ensure advertising and promotion program is appropriate

3.Monitoring major competitors


D.Security and Maintenance

To ensure the proper maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance and legislation, suitable working conditions and cost control.
Areas of Responsibility

1.Develop a preventative maintenance program for hotel equipment and physical systems

2.Continuing awareness of need for fire safety regular drills

3.Ongoing attention to working conditions

4.As required, co-ordinate major renovation/additionprojects

E.Reporting

To ensure that appropriate systems and controls are in place and able to produce regular and accurate information for the hotel’s corporate offices analysis.

Areas of Responsibility
Appropriate information produced for hotel and corporate analysis

2.Monitor P & L’s and correct problems


3.Effective procedures for revenue control

4.Control of purchases and inventories


F.Reporting Method

1.Operations:i.Annual budget to Executive Director
a.Operating
b.Capital
c.Special renovations and maintenance
ii.Purchase disbursement to Executive Director
iii.Monthly and weekly revenues to Executive Director
iv.Daily sales and labour to corporate controller
v.Bi-monthly payroll to corporate controller
vi.Monthly F&B report and analysis to Executive Director

2.Marketingi.Annual marketing plan to Executive Director
ii.Monthly sales activity report to Executive Director
a.business mix
b.geographic survey
c.function summary
d.brochure inventory

4.Security i.Annual preventive maintenance program and/or monthly report on
& Maintenancemanagers assessment of general condition of building to Executive Director
ii.weekly preventative maintenance report to Executive Director
iii.monthly fire drill report to Executive Director
iv.Occurrence reports as required to Executive Director
v.monthly condition of “equipment and insurance” report to Executive Director


General Manager – Profile

Education:
• General education related to hospitality, on middle and higher management level.

Work experience:
• At least 5 years experience within the hotel industry in Hotel Management.

Professional skills
• Excellent written English and copy-writing skills.
• Proficiency in Word, Excel, PowerPoint.
• Experience with several hotel operation systems
• Skillful in project planning/ tasks and able to prioritize projects/ tasks.

Personal skills:
• Highly managerial capacities
• Highly organized and efficient individual
• Pro-active and result driven Flexible
• Both team player and captain (hands-on)
• Ability to adapt vision and proven flexibility
. mature well rounded individual who will be respected and perceived as a leadership figure

Send resumes to armourgateng@gmail.com

Position open till 25th January 2017.