Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard - earned reputation for excellent business practices and products’ quality. Our operational headquarters is located the bustling metropolis of Lagos, Nigeria. Dangote Group continues to grow its vision of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa with sustained market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Flour Milling, Manufacturing of Pasta (Spaghetti & Macaroni), Operation of Cement Terminals, Port Operations, Noodles Manufacturing, Packaging Material Production and Salt Refining.

Job Title: Customer Service Representative

Organization: Nascon Allied Industries Plc. (NASCON)

Location: Lagos, Nigeria

Employment Type: Full Time

Job Description

Manage large amounts of incoming calls, creating and maintaining customers account information
Attract potential customers by answering product and service specific questions and cross-selling
Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents
Interested qualified candidate should email CV and cover letter on or before January 30, 2017

Proficiency in one or two Nigerian languages, an advantage.

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