Customer Contact Solutions Nigeria Limited (CCSNL) is a system integrator and BPO (Business Process Outsourcer) that provides technology and business solutions that help Organizations stay ahead as well as setting it apart from its competitors. Our Solutions improve Customer Engagement through Contact Centre Solutions and Communications Operations, and Microsoft CRM Solutions. We have 10 years industry experience, and 2009 winner of the Frost and Sullivan award for Best practice for Business Development Leadership.

Contact Center Agent
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lekki, Lagos
Job Field: Customer Care


Responsibilities

Work towards sales targets and sell client’s products and services such as telecommunications services, media content, etc.
On outbound projects agents are required to perform cold-calls or will contact potential customers who may have shown an interest in the product on offer or have maybe requested a quotation.
With regards to the product/service on sale, answering participant questions, as well as question participants to obtain full understanding of what information is being requested,
Providing quality customer service on every call.
Requirements

Good communication skills
Intermediate working proficiency with MS Office Apps
Good Knowledge of Customer Service
A passion for solving problems and providing solutions.
Emotional Intelligence.
Personality Attributes:

Good Knowledge retention
Attention to detail
Flexibility and fast learner
Organized
Calm under Pressure
Effective Communication skills
Perks

Join our team of young smart individuals.
Trainings
Equal opportunity work culture
Engaging and rewarding employee relation activities.
N40,000 per month (Salary is subject to upward review and other additional benefits)
Method of Application
Applicants should send their applications with CV in Doc or Docx format attached to the mail. Application subject should be Call Center Agent and should be sent to: hr@ccsnl.com