Hello Familylanders, as I write this piece, I feel so bad and bitter for being badly treated/served by a cleaning company which shouldn’t exist anymore if the needs of consumers were considered as priority by the government. How on earth did this company get registered in the first place?

It all started when we had to relocate from mainland to our newly purchased home in Lekki, the agent advised that we needed to clean and fumigate the apartment before moving in. So, I asked him to suggest a good cleaning company. He recommended Femlak and I called to request their service without doing any findings about them. That was the beginning of my problem. We needed the cleaning to be done urgently so we were asked to pay 70% upfront. Of course, this rang a bell to me but my husband seemed less concerned; he went ahead to pay because he wanted us to move in as fast as possible. Let me also remind you that the quote for cleaning was issued by the company without inspecting the facility, they only asked for the number of rooms and all.

After payment, they were meant to come the next day; but for God only knows why, they kept on delaying, postponing and dragging till a week after; that was after much threats from hubby who is a senior Naval officer. To cut the long story, they finally came and appeared obviously unprepared for the cleaning service. I saw some shabbily looking boys and girls (about 4 or 5 of them) probably teenagers, looking scruffy and tired. They came with brooms, iron sponge, parkers, some rags and bleach…nothing more. For the benefit of doubt, I had to rush down to a nearby store to get some stuffs for myself, so I allowed them to start doing their magic since we had already paid for the service.

Lo and behold, as I stepped into the facility, what I saw made me suddenly mad. The guys were scrubbing the window pane hardly with their rusty iron sponge to the extent that it left scratches on the glass and the dirty water from the sponge rolled down to the wall to stain the already painted wall. In just about 25 minutes into the cleaning, one of them had broken the mirror of my expensive wardrobe in the master bedroom upstairs. I couldn’t control my anger; I had to call my husband to instruct them to stop immediately. After the whole drama, we realized that the estate agent selfishly recommended Femlak because of his relationship with the owner of the company and what he would get from the referral. They were all severely dealt with but I was totally disappointed about service delivery in Nigeria. Some people in my estate shared similar experience with other companies which I won’t mention here.

At this time when most of us advocate for “Made in Nigeria: products/services”, let us not forget that there are many dubious Nigerian companies offering fake services. They are everywhere around us looking for the next victim. Please, do your findings before contacting any company in Nigeria. I know that there are still some good companies, administered by Nigerians, rendering quality and affordable services. After my findings, I contacted (now revealing my identity as the wife of a Naval offer) some cleaning companies; but only two showed up. I finally chose Afterlife Cleaning Company www.afterlifecleaning.com 08180458852 (for some personal reasons though. I had to put their contact here so as to help others who don’t have time to start searching). https://www.nairaland.com/1363049/list-some-tested-trusted-companies There was no upfront payment, their service was remarkable (though I would score them 96%...not too perfect for me), and above all, my husband was also impressed. Don’t mind my epistle; I just feel it is right to help others who could fall into the same trap. Do you know any company that has impressed you, mention the name in this thread and if otherwise, mention the name too; this may be your little way of saving the world.

Exactly my thought. Wetin person eye no go see for this naija? Poor service delivery everywhere you go. My recent terrible experience was with GTBank. I used their Mastercard debit card at a Sterling bank ATM spot and my account was debited with no cash dispensed. There was a dispense error on a Friday morning. #YepaMogbe was all I could shout afterwards because i know that nothing works for Naija. I didn't get any reversal until 2 weeks after. The saddest part was that I was going to withdraw all I had in the account to get something very important. Terrible! @Op I share your pain and I know how it feels trying to pad-up a system that fails to work. E don tey wey I don give up on Nigeria. As per yur post, I sabi Afterlife Cleaning, na dem we dey use for our office.

You mean...
You re saying...
You and ur husband violated à civilian's right? Because of poor service rendered?
Why didn't you seek redress in court?
After dealing with the owner. You came here for what?
I wish I ve your husbands details
I will demote him by 2 ranks effective immediately!
Nonsense!

NCANpatroller:
You mean...
You re saying...
You and ur husband violated à civilian's right? Because of poor service rendered?
Why didn't you seek redress in court?
After dealing with the owner. You came here for what?
I wish I ve your husbands details
I will demote him by 2 ranks effective immediately!
Nonsense!

It happens to both big and small coys .When most companies are big, they pay less concern to their small paying customers. It is obtainable everywhere in the world. We have heard of poor service/product from Dell, Apple, Microsoft, CNN and even Nairaland. Either big or small businesses,The only lesson is that don't keep your client complaining all the time. Work on your weaknesses and let your customer care be the forefront. Nobody holy pass my sister.My terrible experience na from APC and the Nigeria president. whoop-de-do!

Where are the PMB supporters? How market?

NCANpatroller:
You mean...
You re saying...
You and ur husband violated à civilian's right? Because of poor service rendered?
Why didn't you seek redress in court?
After dealing with the owner. You came here for what?
I wish I ve your husbands details
I will demote him by 2 ranks effective immediately!
Nonsense!

In the book of weed, Chapter 4, verse 11..."many are mad but few are roaming". A word is enough for the wise.

This is why I don't trust many Nigerian products or people

OnlyMary:

In the book of weed, Chapter 4, verse 11..."many are mad but few are roaming". A word is enough for the wise.

I agree
Painful thing is a mad couplé can't diagnose themselves.
I pray you both get help soon before you start roaming.
Oppressor oshi!
Aswear i ll court martial your husband

OnlyMary:
Hello Familylanders, as I write this piece, I feel so bad and bitter for being badly treated/served by a cleaning company which shouldn’t exist anymore if the needs of consumers were considered as priority by the government. How on earth did this company get registered in the first place?

It all started when we had to relocate from mainland to our newly purchased home in Lekki, the agent advised that we needed to clean and fumigate the apartment before moving in. So, I asked him to suggest a good cleaning company. He recommended Femlak and I called to request their service without doing any findings about them. That was the beginning of my problem. We needed the cleaning to be done urgently so we were asked to pay 70% upfront. Of course, this rang a bell to me but my husband seemed less concerned; he went ahead to pay because he wanted us to move in as fast as possible. Let me also remind you that the quote for cleaning was issued by the company without inspecting the facility, they only asked for the number of rooms and all.

After payment, they were meant to come the next day; but for God only knows why, they kept on delaying, postponing and dragging till a week after; that was after much threats from hubby who is a senior Naval officer. To cut the long story, they finally came and appeared obviously unprepared for the cleaning service. I saw some shabbily looking boys and girls (about 4 or 5 of them) probably teenagers, looking scruffy and tired. They came with brooms, iron sponge, parkers, some rags and bleach…nothing more. For the benefit of doubt, I had to rush down to a nearby store to get some stuffs for myself, so I allowed them to start doing their magic since we had already paid for the service.

Lo and behold, as I stepped into the facility, what I saw made me suddenly mad. The guys were scrubbing the window pane hardly with their rusty iron sponge to the extent that it left scratches on the glass and the dirty water from the sponge rolled down to the wall to stain the already painted wall. In just about 25 minutes into the cleaning, one of them had broken the mirror of my expensive wardrobe in the master bedroom upstairs. I couldn’t control my anger; I had to call my husband to instruct them to stop immediately. After the whole drama, we realized that the estate agent selfishly recommended Femlak because of his relationship with the owner of the company and what he would get from the referral. They were all severely dealt with but I was totally disappointed about service delivery in Nigeria. Some people in my estate shared similar experience with other companies which I won’t mention here.

At this time when most of us advocate for “Made in Nigeria: products/services”, let us not forget that there are many dubious Nigerian companies offering fake services. They are everywhere around us looking for the next victim. Please, do your findings before contacting any company in Nigeria. I know that there are still some good companies, administered by Nigerians, rendering quality and affordable services. After my findings, I contacted (now revealing my identity as the wife of a Naval offer) some cleaning companies; but only two showed up. I finally chose Afterlife Cleaning Company www.afterlifecleaning.com 08180458852 (for some personal reasons though. I had to put their contact here so as to help others who don’t have time to start searching). https://www.nairaland.com/1363049/list-some-tested-trusted-companies There was no upfront payment, their service was remarkable (though I would score them 96%...not too perfect for me), and above all, my husband was also impressed. Don’t mind my epistle; I just feel it is right to help others who could fall into the same trap. Do you know any company that has impressed you, mention the name in this thread and if otherwise, mention the name too; this may be your little way of saving the world.

Quite frankly I am lost as to why you put the phone number of Afterlife company and their web address but failed to do the same for Femlak company.
This whole thread smells like a subtle advert to me.

Caveatemptor:


Quite frankly I am lost as to why you put the phone number of Afterlife company and their web address but failed to do the same for Femlak company.
This whole thread smells like a subtle advert to me.

I told you how I got to know Femlak, I don't think they have a functional website. Besides, of what use is their number when I wouldn't advice anyone to use their service anymore?

OnlyMary:

I told you how I got to know Femlak, I don't think they have a functional website. Besides, of what use is their number when I wouldn't advice anyone to use their service anymore?

There must have been a way you and your hubby contacted them.It is only fair you give us Femlaks phone Number because it is the only way to confirm this your story and equally get their own side of the story too.