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Customer Care Representative Needed At Ikeja Elecricity Distribution Company - Jobs/Vacancies - Nairaland

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Customer Care Representative Needed At Ikeja Elecricity Distribution Company by assisttohire: 10:34am On Sep 14

Ikeja Electricity Distribution Company (IKEDC)



Application Deadline:

19 September 2017

Job Type:

Full time

Role Purpose

Responsible for receiving emails, walk-in complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC, Employee etc.


Respond to billing inquiries and handle customers’ high bill complaints.
Obtain client information by email, letters, interviewing clients and verifying information.
Provide information about company programs, products, and services.
Report electric emergencies and outages.
Provide data to customers requesting new services and/or construction and channel to the appropriate office.
Seek resolution of customer complaints.
Respond to utility commission and agency inquiries.
Updating customers’ account.
To take telephone calls on behalf of IE in order to fulfill customer requirements.
To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
Assist in carrying out any other duties as requested by Unit Head and Head of Department
Minimum qualifications

This role requires a first degree or its equivalent diploma qualification
Requires at least 3 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development
Technical Competencies

Knowledge of the complaint resolution process.
Knowledge of the business
Good customer service management
Good Analytical skills.
Commitment to Task
Behavioral Competencies

Ability to work under pressure and multi task effectively.
Good Verbal communication & interpersonal Skills.
Attention to Detail.
Problem Sensitivity

[b][/b]click here to apply: http://www.assisttohire.com/blog/2017/09/14/customer-service-representative/

Re: Customer Care Representative Needed At Ikeja Elecricity Distribution Company by OLAFIMIX: 12:40pm On Sep 14
Help couldn't Create an account, keep getting something went wrong
Re: Customer Care Representative Needed At Ikeja Elecricity Distribution Company by mariso: 1:32pm On Sep 14
Help Help!!!!!!! same here I am having issues creating an account

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