Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,194,624 members, 7,955,285 topics. Date: Saturday, 21 September 2024 at 09:32 PM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Care Representative Needed At Ikeja Elecricity Distribution Company (1118 Views)
Customer Care Representative At Invoizpaid – Seedstars Nigeria / Abuja Electricity Distribution Company Graduate Meter Engineers Recruitment 2017 / Graduate Meter Engineers At The Abuja Electricity Distribution Company (AEDC Plc (2) (3) (4)
Customer Care Representative Needed At Ikeja Elecricity Distribution Company by assisttohire: 10:34am On Sep 14, 2017 |
CUSTOMER SERVICE REPRESENTATIVE Ikeja Electricity Distribution Company (IKEDC) Location: Lagos Application Deadline: 19 September 2017 Job Type: Full time Role Purpose Responsible for receiving emails, walk-in complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC, Employee etc. JOB RESPONSIBILITIES: Respond to billing inquiries and handle customers’ high bill complaints. Obtain client information by email, letters, interviewing clients and verifying information. Provide information about company programs, products, and services. Report electric emergencies and outages. Provide data to customers requesting new services and/or construction and channel to the appropriate office. Seek resolution of customer complaints. Respond to utility commission and agency inquiries. Updating customers’ account. To take telephone calls on behalf of IE in order to fulfill customer requirements. To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs Assist in carrying out any other duties as requested by Unit Head and Head of Department Minimum qualifications This role requires a first degree or its equivalent diploma qualification Requires at least 3 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development Technical Competencies Knowledge of the complaint resolution process. Knowledge of the business Good customer service management Good Analytical skills. Commitment to Task Behavioral Competencies Ability to work under pressure and multi task effectively. Good Verbal communication & interpersonal Skills. Attention to Detail. Persuasive. Problem Sensitivity [b][/b]click here to apply: http://www.assisttohire.com/blog/2017/09/14/customer-service-representative/
|
Re: Customer Care Representative Needed At Ikeja Elecricity Distribution Company by OLAFIMIX(f): 12:40pm On Sep 14, 2017 |
Help couldn't Create an account, keep getting something went wrong |
Re: Customer Care Representative Needed At Ikeja Elecricity Distribution Company by mariso: 1:32pm On Sep 14, 2017 |
Help Help!!!!!!! same here I am having issues creating an account |
Re: Customer Care Representative Needed At Ikeja Elecricity Distribution Company by HaIsHaR(f): 4:26pm On Sep 23, 2017 |
So who has gone for the interview, stage 1 I mean |
Re: Customer Care Representative Needed At Ikeja Elecricity Distribution Company by kris10(m): 5:00pm On Sep 23, 2017 |
HaIsHaR: Have they sent invite for the post? |
(1) (Reply)
Dangote Group Multiple Recruitment (12 Positions) / Please Get Me Connected / Admin Officer
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 8 |