Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Key Responsibilities/Accountabilities

Customer Service:

Treating all emails received in the Pension Solution mail box within defined SLAs
Prompt responses to live chats from the website
Treating all client letters and other letters received within defined SLAs
Make all client details changes as requested by clients via emails or letters correctly and ensure that clients’ details are correct and up to date based on interactions with clients via emails and letters
Protects the organization’s value by ensuring confidentiality of client information
Processes and Reporting:

Ensure proper logging of all client interactions and classification of requests, enquiries and complaints
Ensure that all logs and reports are correctly filled to aid the unit’s daily, weekly, monthly and quarterly reporting as required
Ensure proper and timely execution of assignments delegated by the team lead/unit head
Key Performance Measures:

Compliance with all SLAs and reporting timelines both internal and external
Positive feedback and ratings from customers through customer surveys
Positive feedback and ratings from internal reviews, audits, mystery shopping etc.


Preferred Qualification and Experience

Knowledge:

Bachelor of Science in Business Administration or any relevant subject
Knowledge of the Pension Reform Act 2014 and related guidelines
Computer literacy, the efficient use of Microsoft Excel, MS Word etc
Experience:

Work experience in a customer service related function will be an added advantage
Knowledge/Technical Skills/Expertise:

Strong communication skills i.e. well-developed verbal and written communication skills
Excellent client and networking skills
Superb organizational skills and the ability to multitask
Strong time management skills with an appropriate sense of urgency and proactivity
Attention to details

Career Tips at http://www.dailydigest.ng/stanbic-ibtc-bank-looking-client-communication-officers-apply/
Click here to Apply