An automobile company located in Lekki seeks to employ the service of an experienced customer service officer that will interface with its customers and ensure that they have excellent customer service experience.
Job Description
• Meet and greet customers
• Receive job details from customers
• Take vehicle inventory
• Recommend additional job details to the customer (as applicable)
• Communicate vehicle repair estimate to customers and secure their approval (Estimate closure)
• Ensure customer satisfaction
o Actively listen to customer’s complaints
o Get prompt update from the workshop
o Share timely feedback/update with the customer
o Reconfirm inventory details before vehicle delivery
o Check for special service campaign (SSC) recall vehicles at the reception
Required skills and competence
• Basic technical knowledge to help with customer engagement
• Excellent relationship management skills with the ability to engage, negotiate and manage customers
• Strong communication, interpersonal and influencing skills
• Strong problem-solving abilities
• Results-oriented with the ability to plan and deliver against project deadlines.
• Keen attention to details and accuracy

Qualification and experience
• HND/BSc. in Mass communication, Marketing, Business Administration or any other management course
• 3-5 years proven experience in customer service or sales role, preferably within an automotive or manufacturing environment
• Professional certification in customer service will be an advantage Ability to engage.
• Customers in a professional manner thereby enhancing satisfactory customer experience.
• Proficiency in use of computer application e.g. MS Office suite is required

Salary is attractive plus other employment benefits
Interested and qualified applicants should send their updated CVs to sulaimon.saliu@germaine.ng

Hi sulaiman, please when should we expect invite if short listed ? Thank you