Customer experience management expert, Dr Aliyu Ilias has said Gurara falls is surely a dream of every community in the World but nature chose to place it at Gurara local government in Niger state,he described the water falls as a uncommon nature which can be seen, felt, heard and touch , Gurara Falls has a unique experience nature, the fall was discovered by a hunter in 1745 and Niger state government started working on it in 1979, according to Mallam Abdullahi suleiman, the Area manager, Gurara Falls.

ilias said foreigners appreciated the nature value of the water falls more compare to Nigerians.

He said” the human factor remain his concern as nature has done us well, customer experience at Gurara fall is at the mercy of the management, hospitality is the quality or disposition guest or stranger receive in a place, the warmness and friendliness must be improved to attract more visitors and harness the appropriate benefit of the beautiful Gurara falls ”

Ilias further urged the Niger State Government as a matter of urgency provide a restaurant, toilet, mini garden for animals and improve on the security network around the water falls.

” Creating good customer experience for Gurara falls visitors will in turn help diversify and stabilize the local economy, provide government with extra tax revenue through accommodation, restaurant taxes, sales taxes, park entrance fees, employee income tax and it will also create local jobs and businesses. Combination of the nature and deliberare provision of good customer experience would make Gurara falls irresistible for tourist.